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November 2023 by James Saunders
Maura made buying a truck so easy. No fuss, extremely nice, and patient. She helped me late on a Saturday during a holiday weekend and was very knowledgeable. On delivery day, she came in 4 hours before her work hours began to accommodate my schedule. Thank you Masano, and especially thank you Maura!
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November 2023 by Craig Diamond
I had the most pleasant experience buying a car I have ever had in my 80 years. Our salesman, Jeff Bieber, was exceptional in his kindness, knowledge of the vehicle, and smoothness of the transaction. I wish all car buyers could enjoy the same experience!
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November 2023 by Thomas Lewis
Wonderful service! My car was overheating...We went elsewhere at first to diagnose the problem and the other garage couldn't find what was wrong with the car. Tom Masano found the problem within an hour after drop-off. Amazing customer service and staff! Even delivered my car to my house. WOW! is all I can say.
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October 2023 by Zinny
Everyone has spent the time necessary to assist me with all of my questions. Mike Ludwig has been consistently helpful with this ordering process and everything involved with it. He is also working diligently to find my items that weren’t delivered with my vehicle.
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October 2023 by Susan Frampton
We moved from Alabama to Pennsylvania a year ago…so here we are purchasing a car in an area all new to us! THIS is what car buying should be like for every family, everywhere. Knowledgeable person helping with information on a new (to us) make of car. If you are car looking, you must see Giovacky Paul for sales assistance. The dealership was like NONE we have ever encountered. It is beautiful, spacious, clean, etc. We got a fair deal on the exact car we wanted. No pressure at discussing price, warranties, any extras offered. Finance person was extremely helpful, getting us a rate with a payment in our monthly budget.Overall, a great experience and we WILL purchase from Tom Masano again!
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October 2023 by Debra Mohr-Kehs
I bought a Lincoln Corsair and love it! We walked into Tom Masano Ford and was greeted with an open door by salesman Richard Nolt! He was very knowledgeable, polite and was not pushy. We looked at different vehicles in an attempt to have my needs met. We were able to drive several cars without a salesman looking on from the back seat. I was very pleased with my experience and look forward to dealing with them in the future!
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October 2023 by Carole Hagy
Thank you, Elvis, for listening to my concerns about my car. Your attentiveness to detailing what was needed for the car, making sure the part was expedited to get the job done asap, and then explaining what was done and reviewing the bill, was going above the expected service. Thank you for your professionalism. The mechanic checked the car thoroughly and fixed the issue right away to get the car back to me for my deadline. I appreciate the effort you two and anyone else did for me.Thank you!Carole
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October 2023 by Hector Castro
I bought a used car sight unseen and had it shipped to me across the country on a transport truck. Richard made me feel completely comfortable throughout the entire process. He sent me a video of the car, answered every single question I had, and handled everything in a timely fashion. I would 100% recommend working with him and Jerry (Manager). Also a quick shout out to Darren who answered some questions for me as well while Richard was busy. 10/10 experience.
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September 2023 by Kathryn Kyritz
I bought a Jeep here back in July and it was a very smooth experience. Car buying can be painful, but Maura Sites made it as painless as possible. I also love the car.
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September 2023 by David Meas
We have been customers in one way or another for over 30 years, Vince was awesome in this experience. Always fun to get a new car and the entire team made it a pleasure to shop. Thank you and we will be back again, Dave and Debbie
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September 2023 by Lauren Clancy
We worked with Maura for the purchase of a new vehicle. From start to finish, the process was pleasant, organized, and enjoyable. Maura was extremely kind, patient, and generous with her time. I highly recommend working with her!!
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July 2023 by Stefanie
I just had my car inspected a few weeks ago and was extremely satisfied with their service. I take advantage of their concierge service and the drivers are always courteous and friendly. When my car was returned after getting inspected it was cleaned inside and out. They sent me emails regarding the progress and emailed me the invoice. My dealings with the service team are effortless.
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June 2023 by adrian megay
I have nothing but compliments for our sales manager Wallie Rodriguez, Darren Brown and Jeff Spence. My wife and I took a month to settle in on the correct vehicle that met our needs. Never at any point in time did we feel pressured and I truly feel they provided us with an extremely good deal on our new Ford Explorer Timberline Edition. Buy with confidence....this is the team to work with for your next vehicle!
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June 2023 by ANTHONY TORRES
I am a very hard person to make happy when it comes to buying a used vehicle! But Wallie Rodriguez sales Associate at Tom Masano Ford made that experience OUTSTANDING for me!! From beginning to end!! Outstanding Job to Wallie Rodriguez and the Tom Masano Ford Family! The vehicle I purchased was in impeccable condition as Wallie said it was!!Also Wallie Rodriguez should be an instructor for new sales Associate coming in!! I live 160 miles away and will be back to buy again because of Wallie Rodriguez GREAT JOB!! No question ? ⭐Thank YouAnthony Torres
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June 2023 by Courtney Kerschner
Love my new Lincoln Corsair and loved the amazing service I got at Tom Masano. They were very helpful and kept me informed from the time my car was ordered until I drove it off of the lot. Highly recommend Mike and everyone at Masanos
