Tom Masano Inc - Mercedes-Benz Dealer provides an excellent and highly recommended car buying and service experience. Customers consistently report it as one of the best, least stressful, and smoothest experiences, with many calling it the best dealership they have worked with. The sales team is noted for being patient, accommodating, knowledgeable, and wonderful to work with, making the process very easy. The service department is also described as by far the best, with a team that goes above and beyond, takes great care, and earns trust by being candid without upselling. Staff across the showroom, sales, product specialists, finance, and service are highlighted as warm, friendly, amazing, and excellent, ensuring everything is ready and handled in detail. The experience leads customers to strongly recommend the dealership and state they will definitely be back.
Worked with Joe on buying a c43 a few months ago. Vehicle is still going strong and is amazing and fun. Joe was understanding of my strict schedule and got me in and out so fast. Thank you Joe and everyone in finance and the used car manager as well.
December 2025
We get a lot of parts from Tom Masano. The parts department is the best. Very helpful and friendly. Highly recommend.
November 2025
Mercedes service for my sprinter van is always phenomenal. They are always willing to work with me and my schedule. They get everything fixed in a timely manner and have the van ready to pick up when I need it. Derek is super friendly and helpful with everything from scheduling to decision making.
