-
March 2024 by Ramon Collado
Very smooth repair.. Quality paint job and everything went as expected.. The fact that they were able to paint my bumper hitch cover and get the car back to me within 5 hours was extremely impressive.
-
March 2024 by Iam DebraMarie
Been taking my car here anytime I get into a scuffle ! Everyone is super nice and helpful ! I believe the man’s name was DAN who wrote up the quote for my damages ! He was super nice and he was able to sit and give me my quote in about 20 mins which made my day because I was on a time crunch no one knew about ! The speeding turn over time for the estimate ultimately made me write my review . Costumer services goes along way thank you DAN also for your kind words when I randomly said I was depressed and don’t mind my messy front seat . You are appreciated
-
March 2024 by William Montero
Great service with my repairs and bonus with them is they did a fresh car wash and detail inside car looked brand new Thank you guys appreciate it I definitely recommend TOM MASANO
-
March 2024 by Eric cintron
They told me 13 days for repairs ,is been a month and a half and still waiting for my vehicle, to many excuses and apologies.
-
July 2023 by Cesar Avila
Very happy with the quality of their work. The color looks as promised by the estimator Karl. It was a pleasure working with Karl and his team. The paint and job was done professionally. The only thing that didn’t give this a 5 star was that the driver side panel light on the car had a malfunction and will have to personally see what’s wrong.Service: Painting
-
April 2023 by Amanda Deeds
First off I was told it would be a 70 hour job and expecting it take a month tops but ended up taking 2 months. Every week I called to get an update and every time I was told it should be done next week and told “it’s a bigger job ma’am and listed for 70 hours”. I asked to talk to someone regarding my rental car fees coming out of my pocket because insurance no longer covered it after a month of being in the shop. I was told I’ll put it in your file and someone will contact well, it took three times for me to bring it up for someone to talk to me about it. I was also told it sat for a week with nothing be done to it which isn’t my fault. I ended spending $1500 in rental fees and when I initially asked to be reimbursed from the repair shop they said “we’ll cover half your deductible” which is $250. I had to argue with them and sent them my receipts to cover at least half of the rental fees and still had to pay my deductible when it’s not my fault the relays took almost 2 months. I was told my car was detailed however, they didn’t clean the seats or wipe anything down inside and didn’t paint the entire car so everything matched. I do not recommend this facility. They need more technicians so more time can be designated to each car instead of splitting time between cars so it doesn’t take as long. No wonder they could get my car repaired sooner than anyone else because nobody likes them.Service: Body & Trim
-
January 2023 by Jbb J.
The quality of work they do is fine, but unless you have a late model luxury car you are at the bottom of the list, and they will take three to five weeks longer than they initially tell you.
-
August 2022 by Lynne B
My 2022 GLS 450 front bumper was accidently "tapped" which brought me to Masano Collision Center (purchased at Masano Mercedes). I didn't think the repair would take as long as it did and took exception to a few smudges found inside. Tim Yocum explained what parts were needed, the timeline of the parts delivery & the labor necessary to complete the job which then made sense. He asked if my vehicle could stay at the shop one more night so he could take a look at the interior. When I picked it up the car was sparkling. This is my first experience with the Collision Center and I am very pleased. I appreciate that Tim listened to my concerns and how quickly & professionally they were addressed.Thank you Tim, Maddie, and Christian.Service: Body & Trim
-
May 2022 by Steve Knepp
My car was hit in the right rear bumper by snow removal equipment. I have a friend with 35+ years industry experience who works for Axalta, the former DuPont automotive paint company. He said Masano performed an absolutely flawless repair and and refinish. From someone who has consulted with NASCAR teams that’s saying something!
-
March 2022 by maira pascoe
Not sure if I’m on the right site but bought a car from Tom Masano today in reading . I had an awesome experience everyone was soo helpful and really polite . I especially want to thank David Horrigan for answering my email quickly and when I got to the dealership was ready to help me and did a great job. I also want to thank Shawn Maione did a great job with my paperwork and got me an awesome rate was very helpful with my loan . I give them a 3 thumbs up ? ?? AWESOME
-
January 2022 by Joshua Stinn
my question is why are there so many lawsuits against the company and why does the manager take so many selfies of him self working when his own restoration shop failed horribly why did they hire the guy and why is he sleeping with the insurance advisor so many questions that make you think
-
December 2021 by marcus Cherry
I just had my 2018 Elantra gt in for rock chips and a broken windshield.While it was there they fixed some other damages on my car for a reasonable fee! They handled this very quick and professional. They called every step of the way to give me a detailed update . The work they did made my car look better than the day I bought it. I highly recommend them for any body work !Service: Body & Trim
-
July 2021 by Deb Rickards
Wonderful staff. My best car shopping experience ever.
-
June 2021 by Stacy Dietrich
Fast easy estimate for repair
-
April 2021 by Katherine DeNunzio
Absolutely wonderful experience. Everyone was so kind and patient. Excellent service. Kat took great care of me ! My car looks brand new.
