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January 2023 by Sarah Kiebach
Staff ate always very accommodating and friendly. Very informative of programs and opportunities. Recently had an issue with bank numbers being stolen and they were fantastic in helping to get everything moved and watch for further fraudulent activity. Great communication and customer service all around!
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December 2022 by Jeff Columbo
Slowest bank ever! Sitting in drive thru 15 mins, 3 cars in lines havent moved.
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June 2018 by Kathy Bowers-Erik Bowers
I went into the sinking spring branch today sent by my mother who thought she still had an account there. Anyway she wanted something simple and I was told they could not help me as a non member. I showed them the 20 dollars I had and explained my mission for my mom and the teller proceeded to tell me my money could be counterfeit and they would not help me. I left there very sad and surprised at how customer service and just plain old fashioned kindness has disappeared. I
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November 2017 by Richard K
Easy accessible drive-in teller.
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June 2017 by Cristian Popa
Every time I go this branch experience long ignoring wait, not because lack of tellers but because ignorance of the tellers. Today they top it of, review your camera system between 11:30am-12:00pm. Waiting in line, only one teller, witnessing the manager flirting with a customer, than another teller from drive thru get freed up and invites someone she know that was there after me, than a desk employee comes and get another person that was there behind me, and when I question the situation the manager tell me she's calling the cops? What kind of customer service is this? I will dedicate my time and expose the Tompking bank services on social media and I will definitely take my businesses to another bank.
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November 2015 by Janene Thoms-Unruh
Great Bank, Great People, and they don't drive you crazy with calls and asking you to open new accounts all the time like other banks
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January 2013 by Megan Blanke
I loved there bank before the switch, only have one problem in 4 years of being with them. After the switch I had many issues, that were addressed by a representative and then by the internet banking manager. The internet banking manager is the one who i conversed with through email and the whole time he didnt once apologize for the inconvience, only took my concerns and tried to jusitfy them, and made me feel that the issue was my fault and due to negligence. As if to say "Hey, great issues but these are because of you, not because of us!" We were going to try to stay long and work it out but we will definitely be switching now.
