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December 2023 by Antonio Skidmore
Dreadful customer service, poor placement of location with an undersized motor pool area. They really need to retrain on customer service and consolidate the operation down the street by the uhaul storage center so people aren't running up and down the hill to pickup their rentals.
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September 2023 by Eric Amaro
The customer service at this location takes away from a pleasant experience. I did not reserve ahead of time and instead went inside to do so. The older lady with blonde hair who was behind the counter has no idea what customer service entails and had a very rude and unpleasant attitude; her body language, gesture and tone were out of place. She was very unprofessional. Instead of making sure they are being treated politely since we’re choosing them for their service, she makes customers feel like they’re a bother, especially if they ask questions. This location should dedicate more time on training their employees on providing good customer service.
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September 2023 by Kyle Seidel
The staff was very helpful at the Reading and State College locations. The whole process was quick and easy. A lot of other businesses could learn from the way U-Haul handles their customers. Thank you.
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July 2023 by Ra Iolampievich
I was able to get right size truck pretty quick.Passenger seat belt missing click device .U- haul charged me way more than I authorized, but when I called a week later manager was able to refund me mistake money . No hassle. So , honest guys.Trust but verify.
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July 2023 by Molly Ouellette
Very poor experience with uhaul, if I could give it 0 stars I would. We rented a box truck to be picked up in Schuylkill Haven. Our pickup time was 9am but we ended up running behind. A woman called my husband and all but cursed him out for “making her wait” for him to arrive and that she “can meet him at 12 instead” so he said ok fine we will be there. We went over to the uhaul place in Schuylkill Haven and I know the woman that works there(A), she said she doesn’t have the truck, that this place never brought it up! So where was the woman “waiting” that called my husband?? Ok so (A) called down to Reading and the same lady answered that my husband spoke to earlier and said we would have to drive to Reading to pick it up and drive back down to Reading to drop it off again! 1 hour each way, AND we have to pay the mileage. When we signed up for a uhaul, we knew about the 99¢ per mile but definitely didn’t think we should have to pay to drive it from and back to Reading when we originally were told it would be in sch haven! The truck itself was fine, it served its purpose. But the poor attitude, management, and planning is what has earned this 1 star rating from me. If you’re in Sch county and looking for a box truck, check out that place on 12th st Pottsville! They treated us much better.
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July 2023 by Robin Leone
They were very on the ball, super polite and full of helpful information. The we hired through U-Haul, from Emmaus, I believe Chris n chuck, they were awesome, 5 stars for them too!
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July 2023 by Christopher Taylor
Was told I could drop off anywhere around my destination. Got hit with a $200 wrong drop off charge. Shiesty.
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May 2023 by K M
The staff here is wonderful! They were extremely helpful getting me set up to tow a rental trailer.
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November 2022 by Lizette Castro
I am grateful for Shana Naftzinger,She is loving and shows alot of compassion to the people,Shana spoke to us with love and understanding with the incident we had with a man living there.Thank you Shana for yiur good heart and compassion.She makes that place so calm.Vitious woman
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November 2022 by With God all things are possible FAITH
I am grateful for Shana Naftzinger,She is loving and shows alot of compassion to the people,Shana spoke to us with love and understanding with the incident we had with a man living there.Thank you Shana for yiur good heart and compassion.She makes that place so calm.Vitious woman
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October 2022 by Daniel Groff
Waited a bit before getting the vehicle, I was a bit harsh about it at first. The woman behind the counter was whitty and pleasurable, as well as the charismatic younger man and woman who received the box truck on drop.The product delivered what I needed, the price was good. The people were even better.
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October 2022 by Isaac Perez
Sarah, Travis, and Jessica are amazing! They deserve a raise for their amazing customer service and kind gestures. They have made my time at that location amazing.
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August 2022 by Craig W
I had this u-haul location install a hitch and wiring on my wife's jeep. As you can see by the pictures they did a horrible job. The wires are hanging down and the right turn signal didn't work. I took her jeep to the uhaul in Shillington and they had to redo the whole wiring from scratch. They couldn't believe how sloppy the job was. The wires were touching the exhaust and could of melted the insulation. I wouldn't recommend using this place to install hitches. They do a poor job and take no pride in their work.
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August 2022 by Nancy Perez
Sarah, Hayle, Nicole and Dylan are the best. They went above and beyond for me when I needed a trailer right before closing. Great customer service. Thanks you for all your help that night.
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August 2022 by NATE BURRUANO
Most impatient group of peasants I’ve ever dealt with at UHaul. Pick a different location. One who has patience for other peoples schedules & lives.
