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June 2024 by Lory Cortes
The young man who took attended to us that day was very polite and Profesional, his name is Rafael.
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May 2024 by Filthy F McNasty
Helpful, knowledgeable and friendly.
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April 2024 by Desiree Medina
Rafael was super helpful, made everything easy.
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April 2024 by Katy Knop
Amazing experience! Rafael is hands down one of the best salesmen I have ever worked with! He went above and beyond to help my family and I get the best deals with Verizon. He was very knowledgeable, friendly and it was honestly one of the most pleasant experiences I have ever encountered.
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April 2024 by Richard Webby
Very knowledgeable and helpful
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April 2024 by jeff buohl
Verizon employee was very helpful knowledgeable and courteous. Seemed like she really cared about her job.
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February 2024 by Angela Miller
There are only 1 or 2 customer service reps available. You can wait for an extended period of time.
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December 2023 by Honey Svoboda
Great service.. Knowledgeable about their products.
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November 2023 by Anita Vasudevan
I had an amazing, excellent magician sales rep. Jocelyn, who helped me set up my new phone.
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November 2023 by Karen Weaver
I would give no stars if I could. They charge you late fees before your bill is due, their Internet is terrible, if you send the equipment back they say you won't have to pay the $200 for it but they still charge you for it. Phone service is not good either, several dead spots. Would never recommend unless you want to pay twice as much for their services then they say.
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November 2023 by Steve Detwiler
Update: After a few phone calls and emails victra support said they will honor the promo told me. Much appreciated.----This is an authorized retailer for Verizon. My initial experience was great. Here's how it went down... Phone died soon after warranty and the real Verizon store over by target is scheduled visits and couldn't get me in for a few days. So I go to this place called Victra Verizon. They helped right away, said I had an $800 promo for a new phone, excellent. The phone I wanted was $815, paid $15, got my number moved over, out with a new phone in an hour. Next month bill comes out with device payment, weird. Emailed the person who helped, she said don't worry about it, in 2 or 3 billing cycles it will go away, ok cool. Now on 4th billing cycle and device payment is still there. So I go into store... Oh boy... Person I worked with is no longer there. New person looks into it and they said, oh, she was wrong you didn't have a promo. Mind you they took the broken phone. So I was like I want my old phone... They had no idea where it was. I said someone owes me $800 because the paperwork clearly shows the promo. I could have had my old phone fixed for cheaper. After an hour they said come back tomorrow at 1p, store manager will be in. Next day I get there at 1p and talk to store manager. After another hour, she says her manager will take care of it, probably cut me a check since they needed to make it right. Few days go by, never hear from her manager. Stop by again and completely blown off. Told the manager is in the back too busy and Vistra customer support will call. I asked for the support number, she said she had no idea what is. Few days go by, no phone call. I have an open ticket with Vistra support after email and calling in. We'll see what happens. But don't waste your time going to this knock off retailer. Just go to Verizon and get the proper service you deserve, not this trash.
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September 2023 by Gail Breidegam
Alisha was awesome and very very helpful. Terrific person
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July 2023 by Terry Riegel
There was one associate taking care of 4 customer groups. The service was very efficient despite the circumstances. It seemed to me that management is not supportive of their employees .
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June 2023 by Anthony Adams (Pain)
luie is the goat, did everything he could to get me on a plan i wanted and the phone i came in wanting, very satisfied
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June 2023 by PJ D
They throttle your data, FACT! Service just as bad as Comcast, maybe worse.
