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February 2024 by Angela Miller
There are only 1 or 2 customer service reps available. You can wait for an extended period of time.
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December 2023 by Honey Svoboda
Great service.. Knowledgeable about their products.
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November 2023 by Anita Vasudevan
I had an amazing, excellent magician sales rep. Jocelyn, who helped me set up my new phone.
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November 2023 by Karen Weaver
I would give no stars if I could. They charge you late fees before your bill is due, their Internet is terrible, if you send the equipment back they say you won't have to pay the $200 for it but they still charge you for it. Phone service is not good either, several dead spots. Would never recommend unless you want to pay twice as much for their services then they say.
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November 2023 by Steve Detwiler
Update: After a few phone calls and emails victra support said they will honor the promo told me. Much appreciated.----This is an authorized retailer for Verizon. My initial experience was great. Here's how it went down... Phone died soon after warranty and the real Verizon store over by target is scheduled visits and couldn't get me in for a few days. So I go to this place called Victra Verizon. They helped right away, said I had an $800 promo for a new phone, excellent. The phone I wanted was $815, paid $15, got my number moved over, out with a new phone in an hour. Next month bill comes out with device payment, weird. Emailed the person who helped, she said don't worry about it, in 2 or 3 billing cycles it will go away, ok cool. Now on 4th billing cycle and device payment is still there. So I go into store... Oh boy... Person I worked with is no longer there. New person looks into it and they said, oh, she was wrong you didn't have a promo. Mind you they took the broken phone. So I was like I want my old phone... They had no idea where it was. I said someone owes me $800 because the paperwork clearly shows the promo. I could have had my old phone fixed for cheaper. After an hour they said come back tomorrow at 1p, store manager will be in. Next day I get there at 1p and talk to store manager. After another hour, she says her manager will take care of it, probably cut me a check since they needed to make it right. Few days go by, never hear from her manager. Stop by again and completely blown off. Told the manager is in the back too busy and Vistra customer support will call. I asked for the support number, she said she had no idea what is. Few days go by, no phone call. I have an open ticket with Vistra support after email and calling in. We'll see what happens. But don't waste your time going to this knock off retailer. Just go to Verizon and get the proper service you deserve, not this trash.
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July 2023 by Terry Riegel
There was one associate taking care of 4 customer groups. The service was very efficient despite the circumstances. It seemed to me that management is not supportive of their employees .
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May 2023 by James Breidegam
Alisha was very helpful and explained everything so easy to understand and her personality was great and very informative.
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May 2023 by M L
Alisha & Luis were extremely helpful. Two very knowledgeable agents. Very pleased to be helped by them!!
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May 2023 by S. D. Good
My son goes to Alvernia University and his phone broke. I drove from Philly to drop off the new phone and we couldn't get it to work. Went to Verizon in Reading and the employee - Alisha, I believe - was amazing. She was polite, knowledgeable and took the time to help my son. Truly a lifesaver. Thank you!
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May 2023 by Andy Nocera
Everything was Great. Alisha was awesome even though she had to stay late to help us.
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April 2023 by Wyatt
My son goes to Alvernia University and his phone broke. I drove from Philly to drop off the new phone and we couldn't get it to work. Went to Verizon in Reading and the employee - Alisha, I believe - was amazing. She was polite, knowledgeable and took the time to help my son. Truly a lifesaver. Thank you!
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March 2023 by SC
We went to Verizon at the Berkshire Mall after a bad experience opening our account at another Verizon store. Keith Yoder at the Berkshire Mall reviewed our account and took care of every issue we had quickly and efficiently. He deserves a raise! We will be back in the future.
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February 2023 by Juan Pagan Jr
I really enjoyed and appreciated my experience at the Verizon in the Berkshire mall. They treated me like I was family and were really patient with me asking a whole lot of questions. I really, truly loved my experience. Thank you to all who were involved.
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February 2023 by Sue Lensie
Alicia was very knowledgeable and extremely helpful in answering all my questions and providing me with all the accessories needed to protect my new phone.
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February 2023 by Jill Hendricks
Alisha and her coworker offered amazing service when I went to get a new phone, even staying past closing time. Amazing, helpful, wonderful people!
