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January 2024 by Diane Snyder
Great each and every time delivered. Thanks
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January 2024 by Tom Roney
Your "Auto-refill" program sent a truck out to deliver 19.4 gallons. You charged me $13.99 for "Haz-Mat Fee" and $9.99 for a "Fuel Recovery Fee". These two charges effectively increased my cost-per-gallon on this delivery by $1.24/gallon. Your non-mandatory "fees" increased my bill by 24.65%
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January 2024 by Rhonda Wright
Automatic delivery was made. Just wondering if it is normal to have so much gas released into air so as to see the spray and smell during delivery. It seemed like an excessive amount was released as the filling was in progress and at end. Am I paying for gas to be released into air?
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December 2023 by Rebecca Olesen
If you have an issue you will wait on hold for half an hour, then be told it will take at least a week to fix your issue. Someone has to be home for them to fix your issue, but they won’t tell you when they will come. So basically you are out of luck if you need help. Unreal.
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December 2023 by Deanna Steich
Good Clean drivers and they are so quiet I don't even know they are here!
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November 2023 by Matthew P
Crooks. They charge around $1.60 more per gallon than others. They hold you hostage because they won't let anyone else fill their underground tank and won't let you purchase the tank from them.
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September 2023 by Cindy Dannenhower
We are a non-profit organization, only opened during the summer. I call for propane delivery usually twice a year. AmeriGas charged me $7.99 for the first call in June and now $8.99 for the call I made two weeks ago. Since there are many people in this organization, no one has a AmeriGas account, because people always change from year to year. Very upset over these ridiculous charges, and also additional $2.99 for a paper copy bill.
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September 2023 by gary cavallo
Easy placing an order for delivery. Easy payment plan. All done online.
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July 2023 by Emmaline Armstrong
I am charged a hazmat fee every time and the delivery person never wears one. I’m paying for fees that are not needed. The customer service is terrible. Do not use Amerigas if you can help it
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May 2023 by lance bechtel
I called and spoke with someone about removing a dispatch fee and they did now they you sent me a separate bill for the dispatch fee again . The fee was to locate and mark a gas line from tank to house and the techs couldn’t locate . Now you’re charging me anyway . That’s just wrong especially since you said and did remove from my previous bill now you sent me another bill . Bad business Ameri gas !!!
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May 2023 by Cindy Yanetta
The best part about Amerigas is that I get an email that I had a delivery. I didn't need to make a reminder or call for an appointment.
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April 2023 by ellen clemens
Automatic deliveries have always been on time before the required notification of a low gauge reading by me. My delivery slip is always put in the door where I can find it. If I see him, he is always courteous and friendly.
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April 2023 by Eric Hopkins
I would give your company negative stars and my experience is one of the worst in corporate America. I have never been able to speak to a human being except a call center in the Phillipines. I asked for a number in the US and was given 3 numbers that all rang into the Phillipines call center. Terrible service. I started with Cress Gas and they were great. You ruined a good company -- Cress Gas. It appears all you care about is charging the customer and you have NO customer "service". My neighbors experiences with your company are the same.
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April 2023 by Josh Moser
Very poor experience. Ive sent 2 emails to the customer support email that I was asked to send it to. I have not received a reply for 2 days. Yesterday a delivery was supposed to be made to a rental property of mine, an AmeriGas rep that I spoke to in the morning I gave my cell number to and asked to call me so I could meet them there for the required safety check, instead they called my office and I didnt get the call. The intercompany communication has been terrible since AmeriGas took over Cress .... very frustrating.
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March 2023 by Charlotte Brant
Worst company I've ever dealt with. Lousy billing system, impossible to understand. Underhanded billing. Dreadful customer "service?". What the hell? Just offer a straightforward product at an understandable price and answer your customer's questions. It's that simple. Can't wait to be done with you. Please - by all means - use this for promotional purposes.
