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March 2024 by Allah
One of your store associates after saying multiple times I do not need assistance consistently haggle me for assistance. I had to switch to another self checkout machine. It was nothing wrong with the machine. It was my payment method, but she kept haggling me and forced me out-of-the-way after I went to the new machine to pay because she was wasting my time and entirely, she then put her hands on me, tapping me on the shoulder with medium force, which is extremely rude. You can watch this video playback footage on your surveillance cameras in store if you’d like it was about the time that I’m posting this review within the last 15 minutes.
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February 2024 by Elizabeth Kitch
Terrible pharmacy. Lots of time spent every month to get my monthly prescriptions filled--they are nothing unusual. The app is never correct. Every month the pharmacy has to re-input my GOODRX savings, which takes an extra 30 min at the pharmacy. They never answer the phone--I have to go in to the pharmacy in person. It's just awful.
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February 2024 by Estella B
I am extremely dissatisfied with the service at the CVS in Bryn Mawr. Their consistent failure to answer the phone and apparent disregard for customer time and needs is unacceptable. The slow pace of the staff, including both the pharmacists and the checkout personnel, contributes to unnecessary delays. Pharmacy work, while important, should be handled more efficiently. The staff's attitude often comes across as unhelpful, giving the impression that customers are an inconvenience. I strongly suggest that management takes immediate action to address these issues, potentially reevaluating staff performance and customer service protocols to ensure a better experience for all customers.
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February 2024 by Erin Piner
I've experienced several issues at this pharmacy, and I believe there's significant room for improvement. The service often feels slow, which might be due to understaffing or inefficient processes. Additionally, I've observed instances where the staff made errors in medication handling. For example, I witnessed a situation where a pharmacist incorrectly told a patient about her medication quantity, only realizing the mistake after reviewing their records. This raises concerns about accuracy and reliability. Enhancing staff training and reviewing operational procedures could greatly benefit the pharmacy's service quality and customer trust.
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January 2024 by zehao cai
called this location for a missing prescription, waited for 50min, nobody answer the phone.
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December 2023 by Lauren Bloom
I cannot say worse things about this pharmacy. I’d rather drive to a better one further away than deal with this location again. It’s so frustrating, this is medication. I need to be able to trust my pharmacy
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December 2023 by Andrew Mehdizadeh
Gecinda, who worked with me in the pharmacy, is a huge fan of physically attacking other people at work. She slammed me into a wall at work “because you were in my way.” When I complained about it, the company retaliated, and I lost my job within a week. She still works there, though. I also had a male coworker who physically grabbed me and hugged me on my first day. I think he still works there too.
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November 2023 by Benjamin Harless
Didn’t have medication for my daughter they were supposed to. After a long wait, told me to go to another window to see why they didn’t have it. Stood at that window for a long time with staff constantly walking by. Eventually told the window was not staffed and I needed to go somewhere else.
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October 2023 by Krista Ramirez
I had almost given up on CVS based on the one in Ardmore, but Bryn Mawr had restored my confidence. Rick working in the pharmacy is awesome! Thank you, Rick!
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October 2023 by Quin Day
They're the slowest CVS I've ever been to even though they aren't normally busy. Every time I've called them about a prescription I've been put on hold for AT LEAST 30 minutes with no exageration. I'm writing this review while on hold for the past 43 minutes.
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September 2023 by Christina Douglass
This pharmacy does not answer their phone and it is so frustrating. I needed to transfer my prescription since moving, which can't be done on the app. After countless times calling and being put on hold forever, I had to drive over an hour there and back to do it in person.
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August 2023 by Riley Markley
The customer service at this pharmacy is some of the worst I have ever seen. If you have a question that can't be answered using the automated phone system, plan to drive over to ask it because they never answer the phone. My son needed a prescription that his doctor called in Monday. After MANY attempts to contact the pharmacy by phone, I drove over on Thursday and was told it was out of stock and was ordered that morning. Not only was I not notified of this, I'm not sure why it took a full 3 days for them to order his medication. We are switching to Rite Aid for our pharmacy needs from now on.
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June 2023 by Kara
Two snippy children on the front end of the pharmacy in such important roles. Received a message stating my script was ready and when I got there to pick it up was told with abrasiveness, "We can't control texts and calls, corporate does." The script was not ready! Considering the ridiculous questionnaire CVS asks of the their potential employees when applying for jobs there, how do these disrespectful children get jobs? I only tolerate this pharmacy because I can walk there.
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May 2023 by Jeanette Keltz
Today I purchased items at CVS in Bryn Mawr but when I got home they forgot to put one of my items in the bag. I had to go back again and they did not give me a receipt. Not sure how you could return anything without one. They told me i had to ask for a re eipt. Never had that happen before. Someone had to go to another area to print out a receipt. I asked them for a coupon for my aggravation and just got sorry. Riteaid has my business now.
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May 2023 by Rixzelle Romero
I just had the most positive experience getting help with picking out makeup. Sofia helped swatch me and recommended products based on my skin type and goals. She was so nice and informative. Thank you again Sofia for all your help!