Candlewood Suites Sayre by IHG receives mixed reviews from guests. Several reviews report significant problems, describing the worst hotel experience ever with a very poor front desk experience. Guests cite unprofessional and pathetic service, noting a lack of hospitality and customer service training. Specific issues include reservation and room type errors, such as being given a one queen or accessible room instead of the reserved two queen room. The property is noted to be pretty old and in need of an upgrade, with complaints about a broken bathroom door lock, a non-working dishwasher and TV remote, and a lack of USB outlets. There are also comments about being understaffed, with front desk personnel also handling laundry and mopping.
However, other reviews are very positive, describing the hotel as beautiful, clean, quiet, and friendly. Guests find the rooms to be spacious, fantastic, and clean, and appreciate the affordable price. The suites are well-equipped with a kitchenette, full-size refrigerator, stove, comfortable queen-size beds, and a large workspace, creating a home away from home. The staff receives praise for being friendly and for providing absolutely phenomenal customer service, with some guests having a truly great experience. The team is noted to represent the place well. Amenities include EV charging, though availability can be limited. There is no breakfast offered.
Not a great place to stay. We were not given the room we had booked well in advance. The room wasn't exactly clean. The bathroom door didn't close. We ran out of toilet paper and soap on the first night. The hallways kind of smelled musty.
October 2025
Beautiful place to stay! Service was amazing and their located in a quaint town just off the highway.
September 2025
Beautiful hotel. Clean, quiet and friendly!! I would recommend this hotel to any and all travelers! Thank you for the great experience!!!
