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January 2024 by Terry Ober
Super easy. Superior customer service.
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January 2024 by Misty Doane
Always quick despite a line and just learned they have color print services!
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December 2023 by Sherrie Galloway
The customer service at the Sayre, PA store is amazing. Every time I go in to request copies, the sales representatives are so helpful and friendly. UPS store is now my go-to place for printing photos, cards, labels etc…
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October 2023 by D W
Fast friendly, quality service. No complaints, employee that waited on me was very knowledgeable, helpful. I give 5 out of 5 stars, (Very well deserved, clean, safe place.)
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August 2023 by Kerry P.
I wish I didn't even have to give this place 1 star. So yesterday I went in with a package I needed delivered next day. I had it all bought and paid for through my shopify account, but forgot the label at my business 20 minutes away and it was now after 5pm and i needed this package to go out. For those that don't know, shopify is an e commerce platform. Shopify and other e commerce sites (ebay, etsy, ect) gives great business rates compared to the retail shipping prices you pay in store. I walked into the store and asked if they could check and let me know the shipping price if I purchased one there instead figuring I could just cancel the other I purchased online once I got the package out. The cost in store was over $80 for a 1.5lb envelope. On shopify I paid $33. So I asked the younger shorter gentleman (didn't get his name) if they had a printer I could print out my shopify label as it was much cheaper for me to go that route. He told me they didn't have a printer for customers to use but I could download the label and send it to his email and he would print it out for me. The taller man, who I later found out, was the "owner", Andrew Hughes, said, are you on the ups website? I said no, my shopify account. He rudely said, oh well I can't help you then, email it. So I did, and the shorter nice man printed it out and we placed it on my package. As soon as the "owners" (andrews) customer walked out the door, andrew came right over in my face and yelled, WE ARENT HERE TO FIND YOU COUPONS! ITS NOT OUR JOB TO FIND YOU COUPONS! I said, I didn't ask you to find me coupons, im using my shopify. He then yelled again. DO YOU NOT REALIZE THIS IS A RETAIL STORE?! I said yes, but you offer service to take prepaid packages and I bring packages in here every week. He then said to me, GO SOMEWHERE ELSE, GO SOMEWHERE ELSE! I was shocked! I immediately started yelling back, I am not using coupons, I didn't ask you to find me coupons, I am using my shopify, I am a business that does hundreds of 1,000s a year in business and I use ups all the time with my vendors and to ship to my customers. He repeats himself yelling, GO SOMEWHERE ELSE! I then said I am turning you in to corporate. I walked out forgetting to get his name. So I walked back in and said, oh, what's your name? He said, here this will be even better, let me get you a card. He fumbles through the drawer, get his hard and flicks it at me and screams again, GO AHEAD CALL THEM , THEY WONT DO ANYTHING, CALL THEM, BE MY GUEST! omg I was !!! I walked out, called him a dick and flipped him off. I forgot something on the counter and this time, my 6 foot 2 husband walked back in to get it and both men put their heads down and didnt say a word to him. Mind you, i was alone in the store when this happened while my husband waited in the car. A 5 ft 125lb woman who i guess andrew felt he could bully. I did call corporate, and I did complain, they did file the complaint and also told me, he is not listed as the owner, but someone else is with the same last name, so maybe daddy actually owns the store? Or big brother? Maybe. Someone needs to give Andrew a lesson on customer service and whats expected as a ups store "owner". I dont know, but this was by far the worst I have ever in my life been treated as a customer. They have a contract with ups to take prepaid packages. They are a drop off location. They should treat all customers, whether retail or business with dignity and respect. Afterthought, I wish I would have pulled my phone out and recorded the whole thing and blasted him all over social media!
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July 2023 by Michelle Driesbaugh
Everytime I go there tends to be someone beyond rude. Where it be the manner they talk to you or the way they provide your service. There had been one woman in particular that every time I've been there has been rude while I'm trying to do amazon returns.
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May 2023 by kfelkies
Fast service, helpful staff.
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February 2023 by Grandma Dee
I live in an upstairs apt and cannot hear knocking so I have a doorbell with a large sign. The carrier doesn't seem to know how to use one. I almost always miss the first delivery attempt. In order to get the second attempt I have to sit on my porch, in the cold and wait. Although the first notice said next day delivery would be between 2 and 8 pm, I got "failed second attempt" at 12 pm. Tried calling local ups... only number I could find...employee was rude abrupt and said to call 800 number. While trying to get that number, the Sayre, Pa. Employee became very rude said it must not be a UPS shipment because they don't deliver on Saturday. Also said I had called a retail location and never to call there with questions ever again. This shipment is a medical device and is shipped to me every two weeks. I know a signature is required. Just PLEASE use the doorbell. I am home 98% of the time. And when you give a delivery time such as between noon and five, pleas arrive during that time frame.
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February 2023 by James Harder
Staff is always helpful. Very fast and great place if you need something printed as well!!
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December 2022 by Cheryl Hunsinger
They were able to accommodate me in my need.
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November 2022 by Terri Dearborn
Awesome and fast as always! They never disappoint!
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April 2022 by Goated Sniper
Very slow with everything. Paid extra to receive something sooner, it got delayed because of some mistake on their end.
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January 2022 by Derek Gilbert
In all the time I have shipped via ups I have never been charged to put a 6 inch strip of tape on a box. And then when I politely said as much they told me they don't care and that if I didn't like it I can go elsewhere. I will continue to use other locations rather than this one.
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March 2021 by Justin Crawford
Unfortunately had the worst experience in regards to customer service ever this morning.We have recently had a new born and in the midst of a global pandemic, we have had to use Amazon to order all of the breast pumping, clothing, and care items for our son.It’s difficult to size these items so we had to order additional sizes and try them before returning what didn’t work. This has been going on for a month.We returned the surplus of extras today and the attendant felt no problem with shaming my wife for trying to be a good mom to our child.He told her we were taking advantage of the returns, that Amazon was going to cancel our account, and even felt he could tell us what we were doing was wrong.Even after my wife explained we have a new born and can’t go to the store or lactation consultant for sizing, the attendant continued to have contempt and disdain for us. Even admonishing us in front of other customers.I hope he never has to experience this kind of public shaming but I think it was more that he would have to do some actual work on Saturday morning was his problem.Needless to say, I’ll take my business elsewhere even if I have to drive out of my way.
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September 2020 by Brian Heffron
Helpful, happy and very competent people. It’s a pleasure to go in.
