-
September 2023 by Vittoria dei Santi
Extremely disappointed, was given a confirmation number that I reserved a unit. When I called to see when I could fill out paperwork, was told someone else was given that space. Unacceptable, and was spoken to rudely by customer service. They wouldn’t even offer me a larger unit at discounted price.
-
August 2023 by RENEE NICELY
Very nice service the storage unit was good and my things were safe and secure
-
August 2023 by Mario Testani
Improvements have been made. Buildings are cleaner, in better repair. Entry gate is new . . . Getting close to 5 stars. However, the manager, Star McKean, fitting name, gets 5 stars for being fair, reasonable, congenial, honest and helpful.
-
May 2023 by Laurel Davies
Very nice experience, very professional and nice rental manager. I have put a lock on my unit, and feel the unit is secure and I will be able to store many boxes. Thank you.
-
October 2022 by Ann Cheatham
From the first phone call, until we met Star in person we are very happy. She was very informative and so friendly. I'm confident that we would recommend X-Tra Storage to anyone.
-
August 2022 by Carilynne Fedorchak
Great place to rent for storage. I needed storage fast and they came through for me.
-
April 2022 by Jill Shiposh
No problems at all. Safe, clean, prompt response with questions.
-
October 2021 by Rick Brooks
Very secure storage. It is gated with a controled entry with your own pin number.
-
September 2021 by Margaret Mosier
Very professional easy to work with.
-
September 2021 by Kind Karma
Star the manager you have some nerve writting the lies you have in response. It is clear you are trying to keep your job from the backwards lies you wrote in responseto my bad review of you because I would never say those things as I have never had problems before when I was a fairly long term tenant until they switched management to you.Hal who was the previous owner and his assistant, Mark I believe is his name......these two were excellent with communication and did not mind answering questions. They were kind and professional. Also sincere.Star who has taken a management position is very rude and short tempered. She has zero communication skills. I had my credit card to pay and I had a simple inquiry. I also let her know I wanted to bring her and the rest of her team a New Years Day gift for working. She could have answered the simple question I had at sign up. Instead she hung up on me. I couldn't have been nicer and so thankful for her assistance so I can pay her the 130$. She has zero communication skills and just mean. She answers the phone so sweet but dont dare ask a question at sign up for the initial payment and paperwork she will hang up on you!!I miss you Hal !!!!!
-
June 2021 by Chris Bentley
Excellent experience, Star McKean the manager was very nice and able to answer all our questions, we were in a pinch storage wise after recently moving back to the Valley, but now we have a bit of breathing room..Thanks Star
-
March 2021 by Jeffrey DeAngelo
Xtra Storage was great to work with. Clean, safe, well kept facility. Anytime I needed anything, they communicated quickly. Very responsive. Recommend them, without reservation.
-
January 2021 by Posh Time
Star the manager you have some nerve writting the lies you have in response. It is clear you are trying to keep your job from the backwards lies you wrote in responseto my bad review of you because I would never say those things as I have never had problems before when I was a fairly long term tenant until they switched management to you.Hal who was the previous owner and his assistant, Mark I believe is his name......these two were excellent with communication and did not mind answering questions. They were kind and professional. Also sincere.Star who has taken a management position is very rude and short tempered. She has zero communication skills. I had my credit card to pay and I had a simple inquiry. I also let her know I wanted to bring her and the rest of her team a New Years Day gift for working. She could have answered the simple question I had at sign up. Instead she hung up on me. I couldn't have been nicer and so thankful for her assistance so I can pay her the 130$. She has zero communication skills and just mean. She answers the phone so sweet but dont dare ask a question at sign up for the initial payment and paperwork she will hang up on you!!I miss you Hal !!!!!
-
October 2020 by Mark Mortensen
Great Experience. Star was very helpful at providing me guidance and getting me the right size unit.
-
May 2020 by Lynn Edelman
When looking for a storage unit I was contacted within the hour, after hours, and was set up immediately with a unit. Every one was extremely nice and accommodating! The unit is nice and clean and very easy accessible. Reasonable rates. (And out of the flood zone!!)
