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March 2025 by Chris Pagliaro
Have been waiting over 3 hours for communication from the towing company, CBR Towing and Recovery. Several calls to AAA, CBR flat out lied twice, never showed up. AAA not able to assign ticket to anyone else. AAA dispatched from 40 miles away instead of the AAA affiliated tow service across the street or 2.3 miles away.
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December 2024 by amy buntz
Cancelled membership will never spend another dollar at this place again
It's really gone down hill and frankly they charge 5x as much as a regular tow service call. I could have gotten an Uber and bought 5 batteries for the cost they charged me to change.
Also it just needed a jump
Why am I paying a yearly membership only to get fleeced by service calls as well?
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November 2024 by David Atkinson
After helping a friend attempt to set up a lockout, they called back to tell us that the two companies in the town they are in are both refusing the call, one to being closed and the other just said they were to busy and that they had nobody else, really there were no other towing companies in a fifteen mile radius to old forge? They told me to feel free to call a company outside the service area that are AAA providers and that they would reimburse my friend. So he pays for a service that he can’t use in an emergency situation? The man I spoke with was extremely rude and just flat out of no help, they would never reimburse him I know that and reading reviews apparently this has happened to other people. I myself have AAA roadside assistance and AAA auto insurance as well as homeowners and I can tell you without a doubt, they just lost my money.
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June 2024 by ryan armezzani
ABSOLUTE train wreck of a place. I have been a member for decades but at this point I'm cancelling my membership and so is the poor person who tried to buy my vehicle. we were given bad info multiple times at this facility we ended up going to another tag and title place after 3 trips to triple AAA with 3 different forms from them to fill out. TURNS OUT YOUR FULL OF IT, and none of those forms needed. CAR SOLD AND TITLE TRANSFERRED NO THANKS TO YOU. we wont be back, your losing 2 annual memberships over this and I can guarantee you will be losing more if this is how you treat your customers these days.
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May 2024 by Patricia Nemeth
I needed AAA assistance with battery today, May, 2, 3024 at 12:30 pm at Costco in Allentown and so, I phoned in the 1-800 line.
A woman asked for my membership number and after 15 minutes of that same automated recording she tells me she going to connect me to the Scranton office. A man answers and asked for memberships number, name, and mentions the telephone number ending in 1211. I refute that and give him my cell phone number. Ok, please hold. Another 15-20 minutes later, a different lady tells me she needs my information again as my request was list, she reveals that the main server is in TX and they are having a huge storm, the entire system is down and if I could wait . . . .
Noooooooo!
I’m sitting in the car, it’s so hot and I’m thinking the main frame in TX? Why is the whole system controlled by one mainframe in TX?
We are in Northeast PA!
I was so anxious and upset, I told her the minute I get home, 8m cancelling my membership.
50 years of driving and AAA membership and this is the service I receive from this company and at $110 a year. For what?
A member just continuously renews each year and never thinks twice about the reliability of these companies’ computers and how they could affect our asking for vehicle help.
The highlight of this story was the gentleman who showed up from YOCUM TOWING & DISCOVERY who happened to be nearby getting coffee at the WaWa and stepped in to help us. His name is either Joe or George! Thank you for your immediate response and 32 year knowledge of vehicle mechanics. ???
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May 2024 by Angie Need
Too notch customer service! Thank you Ann Kilker, Member Service Specialist for your attention to detail and efficiency. Your calm, confident demeanor helped me deal with a very stressful situation.
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April 2024 by Gregory Frassetti
Got the answers and information I seeked
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December 2023 by Brian S.
So ran out of gas with girlfriend on very busy road. Called aaa after getting the member of etc, why not look up by phone number, getting transferred to another aaa due to being in another state and being advised 1 hr to get gas with gas stations fairly close. Officers arrived and were going to tow vehicle. Fortunately good sanitarian helped push car and now have gas. Called to cancel again what a process. Very frustrating
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November 2023 by Margaret Aldous (maggie56)
Car broke down called AAA was told what tow truck service was coming, waited an hr called back was told within 1/2 hr as I was waiting my battery died so now 2 cars are down, finally 2hrs later got a call from AAA and was told they could not get a tow truck out tonight, was told I could leave both cars there if I was in a safe place, no I'm not I am onrt 80 was told to call police and they could get me a tow. it would have been nice to get a phone call telling me this so I could make other arrangements I am very dissatisfied, so my suggestion to you is keep people updated in a timely manner, I had to call a tow truck myself to help us. Cost $257.00 which I am supposed to get reimbursed for. AAA is supposed to be 24/7
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October 2023 by Don Mcbride
The cleanest most helpful AAA place I ever been in customer service was great
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September 2023 by Sara Mayer
I went to AAA to get my passport photos done. Melissa helped me through the process and printed out a paper stating everything I'd need to bring with me to apply for a passport. She was extreanly friendly and personable and made the process easy. Thank you Melissa!
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September 2023 by Dawn Blu
Maria gives horrible customer service. Not a professional at all. Her entire demeanor is disgusting. Talks about customer in their face. Just down right rude.
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June 2023 by Mary Ann Killiany
Nice people who are always there to help!
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June 2023 by Michael Bonevich
Very very nice people and very helpful
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June 2023 by Grady Jones
Very professional. Quick service. Simple process
