-
April 2024 by S Matto
Very helpful staff start to finish!
-
April 2024 by Shereen Ali
Great experience wonderful service very satisfied with my purchase Scranton pa location amazing! Great management & delivery
-
March 2024 by Koda Kode
Huge selection with affordable pricing
-
March 2024 by Hannah Newton
Mike jones was very helpful and patient. Service was great
-
January 2024 by Kyla Downs
Such helpful people, great Manager!
-
December 2023 by Meghan Gapp
Why doesn’t the manager get fired after COUNTLESS complaints about him below? We have been calling to have our couches replaced as we have the warrantee. The person answering the phone keeps telling us to call different days, 3 times we called and “the manager isn’t in” although we think it’s the actual manager answering the phone every time. LAZY. Now they must have caller ID and they refuse to answer our phone call. We will be emailing the email that the owner provided to all the other bad reviews but if we still don’t get a response we will be filling small claims court. TERRIBLE BUSINESS! DONT GO HERE!!!
-
December 2023 by Dani Byrd
At the beginning of November I purchased a bedroom suite, and set up a delivery date for the next week. I was told my items would be delivered between 12pm - 5pm, but the items never came. At 5pm I called the store and was informed a delivery driver quit and we set up a time for the items to be delivered the week of Thanksgiving. The week of Thanksgiving came and I called only to be told again they couldn't be delivered but they would be working with another store deliver items and I would be called. It's now over a month, I still don't have my items which I have already paid for. No communication for the manager even after contacting corporate offices. Any communication that has been made I have had to initiate myself. At this point I have paid for items which have not been delivered over a month later and the store refuses to communicate with me. I am left with no option at this point other than to take action from a legal standpoint to rectify this situation.If you need furniture there are plenty of other options. Save yourself the headache of dealing with these people and having them take your money with seemingly no intention of delivering a product. I've bought furniture from Big Lots in the past it's inexpensive and good quality. There other routes to take to purchase furniture. Just make sure those routes are away from this store!
-
November 2023 by Marianne G.
I bought a sectional locally online. They continued to lie to me about delivery. Promising me it'll be delivered. Then, out of nowhere, it's out of stock, they say! My relatives were going to come in for the holiday, but couldn't because I was repeatedly lied to. Also, TERRIBLE CUSTOMER SERVICE! This caused me a lot of problems, and grief. I'm sitting on my bate floor. Crying. Terrible experience! DO NOT SHOP THERE! Unless you like feeling like you have been stabbed in the chest.
-
November 2023 by J.C Gio
GREAT STORE
-
November 2023 by Kierra Renee
This store is terrible and the manager Mike is awful and unprofessional. Did not deliver my order on time and never even called me. When my items were finally delivered I did not receive the full set to my dining room table. I wanted to cancel this terrible order due to the lack of customer service and Mike said that is not possible and the rest of my order would be delivered the next day. Then when he dropped it off he said I would get my delivery fee refunded. These people are terrible and the customer service tuh there isn’t any. Trying to get in touch with anyone good luck they don’t answer and they do not care. I had friends interested in purchasing from here and I let them know to go elsewhere and they did. I will never shop with this unprofessional company ever again.
-
November 2023 by Kelly Justiniano
This place is awesome!! Reasonable prices and good quality products! Keiser Ave in Scranton PA. Highly recommend
-
November 2023 by Skatt Gz
Yes I ordered a dresser for my son’s room and it never came even though it had 3 different delivery dates and when I ask for a refund I wait the 3-5 business days still no refund and when I call customer service they got my card number wrong and now I have to wait almost 3 more days because they are wrong it’s not worth it just go to bobs or your local furniture store not worth the hassle
-
October 2023 by Emily Conroy
I ordered a bed frame online, when I got to the location I was informed the bed was not there. Mike was very understanding with my frustration and was so helpful and generous! I ended getting a bed within my budget. Mike is a wonderful employee there! I highly recommend! :)
-
October 2023 by Brittany Williams
Awful customer service! Go elsewhere where your business is appreciated! They make you feel like your a bother!
-
September 2023 by Bobbi jo Babcock
Amazing customer service, very friendly and helpful. 100% recommended.. great guys. Awesome prices. Only thing is our sectional was missing a bracket to hook the 2 pieces together ?
