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December 2023 by Sour420
Opened checking and savings account was greeted with coffee and a nice woman took care of everything quickly
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December 2023 by Ihor Manik
This is the best customer service I have received in a Chase branch and I have been banking with them over 10 years. Thank you for your hospitality.
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November 2023 by Anonymous Reviewer
Went to this bank for a name change dealt with banker Jenny before I get into how she made a mistake on my account let’s discuss her appearance she looked like a dirty wet dog, bright hair, short dirty nails, jeans and a septum piercing - since when did chase manhattan bank allow employees to dress unpolished? She calls me back later to tell me there was a glitch and she needs me to stop in to sign paperwork which I had already signed. I called the corporate location they confirmed all was changed but she chose not to be honest she made mistake. This banker should be fired and shame on the branch manager for allowing her to look that way when she greets customers she should have been sent home to change. This is chase Manhattan Bank not a gas station. Do yourself a favor and travel to Middletown N.Y for professional assistance and for bankers / tellers to go represent this bank professionally.
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September 2023 by Mojib Saei
I got to the bank alongside a couple other customers. They immediately opened a second counter and one of the ladies from other rooms started helping customers to make the line shorter.They were able to get my job done quickly and they were professional and informative in handling of my case.I even asked them about chase home lending advisor (mortgage officer) and even though they didn’t have anyone in this branch, they gave me the contact information of the person available in Allentown branch (closest branch to this location with mortgage officer)
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September 2023 by Iroquois Pliskin
DO. NOT. BANK. HERE. Their customer support is an absolute nightmare. Any other bank is better, seriously.
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August 2023 by Sagar Patel
When you call customer service online, they tells you go to in branch to do things in your account. When you set up your branch meeting, they'll tell you to call online. They don't know what they are doing. Worst customer service. Wasting our time.
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August 2023 by Yla Chacón
I give them 1 star, not because of the bank (my friends and former bosses have an account there and they recommended it to me so I wanted to open my account there) but because of the attention I received in that agency from an account executive. In the time I have been in the USA and in this beautiful city of Scranton, it is the 1st time that someone has treated me reluctantly…. I am LEGAL in this Country. As soon as I entered the bank the young man and lady sitting on the right are SUPER EDUCATED and were VERY KIND, but the lady who served me as soon as she knew my nationality I entered her office and she asked me for my green card to open the account.… I thought in my mind: green card? She doesn't need my green card! Her attention was unwanted, I was really in the chair for education but I will not put my money whether it is a little or a lot with someone who attends and discriminates against another immigrant, because the most ironic thing is that she is also an immigrant or from immigrant parents!
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August 2023 by Nairovi Mejía
Thanks God I moved from NJ since 3 years ago and I didn’t switch to another bank waiting for you guys !!!! Thanks a lot . Welcome to PA .
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July 2023 by Richard Maopolski
Easy to deposit in the ATMs and my sign on bonus was helpful. Very friendly bankers in a simple environment.
