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February 2024 by Jason Palma
Reservation for a mid size car was goin away . Called 2 days in a row before the day was told ok had hotel booked needed mid size 2 kids 9and 10 and 2 in car seat got to the Scranton store he was very cocky with me the day before some dude thatakes 30.000 a year ast mgr anyway rushed me didn't even want to see proof only license no upselling would not explain ins and grabbed my card and was like wait hello what is the total howuch is the deposit and im taking it its the white Camry outside he said oh no we got nothing only the one you asked us not to give yoy, was mot gonna tell me very rude was not big enough fought with me daid take what we give you or leave i was like WHAT! Lol i said ill wait he said ok you will be here a long time and i said i can wait i meed what i asked for he was down gradinge! While there was 5 upgrades available which is always done , he is terrible then would not remt me a car cause i called customer service and said no other store would , then said anthony zaloga which is only branch manager for rental cars i said oh ok so lost hotel 2 days 789.00 had to call off work cause i was there from 10am till 130 and needed car to go away i will contact everyone and anyone to report this especially from my loss of hotel woek 279.00 for the day in wages i lost and not toention was not able to go away to see my friends and new son 2 hours away i already went to wneptv and will call eveday he was moving cars literally to back lot and laughing said yes ypu are correct i am movimg cars and the one other guy 4 totall sitting at hos desk looks up with his eyes at the ast mgr like omg did ypu really say that out loud. Last time i rented adam was great he was off but the astmgr said he said no dont rent him car another customer has 29 min of it on video and found me on fb she fet bad he said here take this car it smells bad like gas they just brought it back i was like what with 3 kids . Bottom line big joke no common sense got mad cause day before was not exactly explaining something correctly and when i went in next day he was cocky off bat told other guy oh i got this one and laughed out loud this is the most unprofessional person i will ever witness in my life, im a restraunt mgr and cant believe the terrible way they treated 8 out of 10 people that came in. I will again call email post whatever cause of him all together im out over 1000 bucks hotel and call off , was stressed humiliation and yes i will do what i got to all cause i called customer service then best was other worker calls me and is leaving me a voicemail right in front of me does not know it was me he needed to talk to and call there was supposed to be a mgr call me i was like hello im right here . I say fire all all they were not washing cars vacuum only 3 people came right back . Fire all them cause there reviews suck and so do all the current employees 3 in front office, and im not a mean person so i say that with upmost respect they are kids know nothing no customer service and rude , you upgrade not downgrade someone when they are renting for 1 week and paying 300 deposit! 700.00 total i was putting up and week later yes 300 i would have gotten back but still 700.00 dollars at one time some 30.00p punk tolde put niece nephew sons in gas smell car or leave . I will have him not fired he needs day 1 basically how to talk and be a professional employee 101 class . Such a bad situation and mostly mad called 2 days before and he was running card as a downgrade 1 less a day no joke my lawyer will handle it from here cause josh goodwin needs to learn how to talk to people and observe others guess your training at new hire is non existent. Adam mgr and josh astmgr need to go hopefully wnept. Will air this once i go there tom with the video the other customer sent me so embarrassing but thank god others seen this .So1000 ucks i lost work hotel i want to prove him wrong. Upgrade always bud . And talk and treat people with courtesy and respect cause you dont have any josh Goodwin Scranton Wyoming ave
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January 2024 by Joseph Spindler
Fallon provided us with great service and ensured that the vehicle we had fit our needs. Great customer service representative.
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January 2024 by Jai Krishna
The staff are good but no all-wheel drive cars to rent. Also, there were not many options for choosing the vehicle. I got a Ford Escape, which has 44k miles on it. It would be great to have lesser miles cars.
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January 2024 by Steven Serge
Rented an SUV for family trip and this branch in Scranton went above and beyond. Dealt with Greg G. and he went over vehicle options and helped pick the best that suited my needs that they had available that day. Ended up needing vehicle 1 additional day they were very accommodating. Will be back again. A+
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January 2024 by J T
They are very professional and do an excellent job along with great customer service. I would certainly use them again.
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January 2024 by Debbie
Great place and always so nice and helpful.
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January 2024 by Francine Blackwell
I really truly appreciate the customer service experience I get when I rent a vehicle. I don't like when I call and have to on hold for way too long.
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December 2023 by Tim K
Great experience!
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December 2023 by Dave Morgan
Professional service
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December 2023 by Shan Sparaney
The staff very friendly would highly recommend them
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December 2023 by Sandy Suydam
I received excellant service from the staff at the Mt Pocono office.
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December 2023 by Joseph Page
I recently had the unfortunate displeasure of dealing with Enterprise Rental Car in Scranton, PA, and I must say it was a nightmarish experience that I wouldn't wish upon my worst enemy. Matthew Evans and Eric McCabe (both managers in training), the supposed pillars of customer service at this establishment, proved to be nothing short of a disappointment, with their poor customer service, a facility that looked like and smelled like it had been forgotten in the dark ages, a rude demeanor that left a sour taste in my mouth, and a blatant disregard for attention to detail.Let's start with the physical state of the business. The facility was an embodiment of neglect and filth, as though cleanliness was a concept foreign to them. The facilities does in fact smell like cat feces and urine. The cars parked in their lot seemed like they had been resurrected from a junkyard rather than being the vehicles one would expect from a reputable rental service. I half-expected to be greeted by a family of raccoons nesting in the backseat given the condition of the cars.However, the real horror show began when I had the misfortune of interacting with Matthew Evans and Eric McCabe. Their customer service skills were abysmal, to say the least. It was as if they had attended a seminar on how to make customers feel like an inconvenience. From their indifferent attitudes to their complete lack of empathy, it was evident that the concept of customer satisfaction was lost on them.Matthew Evans, in particular, demonstrated an impressive mastery of rudeness. He seemed more interested in staring into the void than addressing my concerns. It was as though my mere presence was a bother to him. I had to endure his condescending tone and dismissive gestures, leaving me questioning whether I had unknowingly wandered into an establishment that prided itself on driving customers away.Eric McCabe was no better. His careless attention to detail left me astounded. It was clear that he couldn't be bothered to ensure that the paperwork was accurate, and any attempts to seek clarification were met with impatience and annoyance. It's disheartening to witness such a lackadaisical approach to what should be a straightforward process.In conclusion, my experience with Enterprise Rental Car in Scranton, PA, was a fiasco, thanks in no small part to the ineptitude and discourtesy displayed by Matthew Evans and Eric McCabe. I would strongly advise anyone considering their services to steer clear unless they have a masochistic desire to subject themselves to subpar customer service, a filthy business environment, and a complete lack of professionalism. Save yourself the headache and go elsewhere for your rental car needs.
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November 2023 by Scott Lange
Several months ago I reserved an intermediate SUV (#2F0HZL) and arrived on Oct 28th to pick up the car. The staff were very friendly and helpful as I was late arriving to the Scranton branch. At that time, the only car available was the Ford Escape which seemed to small and asked if I could upgrade using my 2 upgrade certificates. (I am a gold tier) At first, the employee didn’t know what I meant by being a gold tier member and after I explained it to her, showed her my membership card and the certificates for free upgrade. She informed me that their office does not accept the free upgrade certificates and that was only with the airport branches. But I could get an upgrade by paying an additional amount.So I accepted the increased amount and left with the black Jeep Grand Cherokee. I noticed the vehicle was clean but on the older side with a cracked dashboard display, milage almost at 40k, and was frustrated by a broken third row seat (driver side) that would not lay flat, making it difficult to load luggage in the back. But what I found most disturbing was the car being infested by a family of cockroaches. (see pics). These bugs became apparent after we started our trip, on the seat and floor and would quickly disappear when we got close. As we drove on highways, they would pop out of the dashboard speakers and scurry across both young ones and adults. We killed several during our trip.I attempted to call the Scranton office several times to see what can be done but was always on hold waiting for someone to pick up or someone would pick up and then quickly place me on hold. Driving thru the states of Vermont and New Hampshire, I would lose connection only to restart the process of calling/waiting. Needless to say, I could not reach anyone at the office even after many attempts. I therefore called the main customer office who made note of my complaint and said they would contact the office for me to have them call me. But nobody ever called or helped with the situation. So we kept driving and killing roaches.I returned the car a day early because of the infestation and notified the office. We washed everything of our to kill any possible eggs, etc and threw away all open food/snacks. I am frustrated by the fact that 1) Enterprise does not accept the free upgrade certificates at all branches. So being a gold member is useless. 2) I paid extra for a vehicle that is old, broken and infested with cockroaches and that doesn’t seem very professional and goes against the clean car policy they advertise. Needless to say, I am disappointed in Enterprise and how they handled or didn’t handle this situation. I have sent several emails to customer service and corporate but nobody has responded.
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November 2023 by Jessica Notari
Make sure you get everything written down on paper so they don't try to scam you out of money! My car was hit and the other person's insurance paid for a rental. I called to schedule a rental and asked if they knew the make/model vehicle I was getting. They said they didn't know but it would be a small SUV, bigger than my current car. I was also told the insurance company wasn't covering a small, $10 fee. No big deal, right? Well they neglected to tell me it was $10 per day. This was also due to them giving me an SUV instead of an equal value rental, something I never asked them to do and they had a comparable car on the lot that the guy said he had just finished cleaning. The assistant manager, Josh, was helpful and did drop the charge once he heard the issue.Second, make sure you check the car before you leave the lot! They claim to do a deep clean, but I found a toll ticket from 2 months prior and the previous renter's lip shine in the vehicle. Both were in obvious spots and would have been a quick pick up if they actually did the proper wipe down and cleaning they claim they do.Otherwise the car was nice and the staff were decent.My mom wanted me to also add in that this is not our first bad experience with Enterprise. She had to get a rental in March after hitting a deer and told Enterprise she wanted a smaller car than the one she had in the shop (a 4 door Sudan instead of an SUV). They ignored her request despite having the vehicles avaliable and gave her an SUV instead and fought her tooth and nail when she asked to switch to a smaller one as soon as it was avaliable.Update: As for the message below from the owner, I did reach out on email and have yet to receive an answer. ? Second Update: This was the response to the email, and yes, the email was copied and pasted so the spelling is what the lady put. I'm still confused as to why they wanted me to reach out if they weren't going to do anything. Just to make themselves look better, I guess.The Email:Dear Jessica,Thank you for contacting Enterprise. My name is Melissa. I will be happy to help you today.I certainly do apologize for the the additional, unexpected cahrge you had. I am glad Josh was able to get it resolved for you. I do thatnk you for bringing this to our attention. I have sent this over to the local manager so that they can use this as a coaching opportunity.Please let us know if we may be of further assistance. Have a wonderful day!
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November 2023 by Joseph Fletcher
This was one of the best run enterprises I ever been to. I've rented many cars from them and other companies. Have had many bad experiences with cars not being ready and long wait times. This was not the case at all in this location. They were fast and efficient. I forget her name but a young lady with blonde hair help me. She was great
