-
April 2024 by Asia Kenney
After 15 years I am SO HAPPILY closing my account with this AWFUL bank. If you want banks that treat you like garbage and lose or steal your money and tell you too bad than this is the bank for you! Absolute worst bank. 0 stars if I could.
-
April 2024 by Sheila McMillan
I LOVE this bank and the staff employed there...Always COURTEOUS FRIENDLY & HELPFUL...Highly recommend their services
-
November 2023 by Brianna Reardon
The bank manager was extremely rude and we never have a good experience seeing her. I asked if I could transfer my foreign money and when she couldn’t figure it out she just handed me the money back and said “we can’t do it” . There is foreign currency on the tv behind the tellers of course they can do exchanges, but when she couldn’t figure it out she just said no . Not a happy person to be around . Thanks
-
October 2023 by Tiffany Peoples
Always super helpful between in person visits and over the phone. I love this bank and highly recommend to everyone! Kellsie and Laura specifically helped me with getting a new debit card. They both are very professional and friendly. Felt like I was visiting friends or family. Thank you!
-
September 2023 by D Cadden
Customer service is phenomenal. The tellers and staff are courteous, friendly, knowledgeable and respectful. They are always willing to help. They treat us like we treat our customers.
-
September 2023 by Lisa Ayala
The bank manager is extremely rude...the atm took my money and said $0.00 deposit on the receipt I went into the bank and the manager told me it was almost 5 and the bank is about to be closing then continued to look at the other bank teller and roll her eyes and shake her head I told her that's not my fault then told me I will have to wait 10 days starting Monday for my cash... I had to fill out a dispute form and not once did she apologize....rudest woman I ever met
-
September 2023 by Suraj Parulekar
I come in here everyday and tellers are very helpful and give the best service’s. We love WS branch!
-
September 2023 by Cuong Nguyen
Great customer services, friendly .
-
August 2023 by Roger Perry (Mr Rogers neighborhood)
Always pleasant tellers. Beautiful buildings.
-
August 2023 by Roger Perry (Mr Rogers)
Always pleasant tellers. Beautiful buildings.
-
May 2023 by Helen Hartman
I really like going to fidelity bank. They are very nice and courteous.
-
September 2022 by Tom Reed
Had to get a new debit card a very nice and very pretty teller named Nikki took care of me she was very helpful and pleasant also wondering if she's single
-
August 2022 by Ariel Matticks
The manager at this location is extremely rude. I didn’t get a chance to fill out a deposit slip, as the line was huge. Due to COVID, I did not feel like being around other people filling it out. She says to me in a passive aggressive tone, “It really helps when you have your deposit slip filled out, especially when there’s a line.” I was at a loss for words, how unprofessional and unacceptable for a manager. I had a cash deposit, and a coin deposit. She had no idea how to put these two things into my account, and had to ask a regular employee. I’ll tell you that girl should be promoted to manager. I don’t know how a MANAGER does not know how to do a simple deposit. I felt like a bother to her, nothing about her was welcoming or inviting. I never had such a poor experience in my life. Absolutely pathetic. I plan on moving to Chime or Wells Fargo down the street…
-
April 2020 by Dustin Bowen
They always treat junken monkeys like family! We are proud to bank here!
-
August 2019 by Frank Santomauro
West Scranton Branch is easily the worst bank in North eastern Pennsylvania. Go with PNC down the block.