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February 2024 by Noah Doncses
Customer service and communication from staff
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February 2024 by Michele Miller
I always get positive response answers from the mechanic about my car. Tell me exactly what is wrong step by step. They're all awesome,
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February 2024 by Jennifer Tufano
Today my young daughter took her car up because her tire pressure light was on I am out of town on vacation I told her to take it there I know they always take care of you and they went out of their way and fixed the tire pressure light and filled her tires got her back on the road I just want to thank them up there for doing that and going above and beyond! I would recommend this store so much!
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January 2024 by Jennifer M. Kugler
Really great service center - I was up visiting my mom (I live in NJ) and was loosing air in my tire. On a Sunday, New Years Eve, I called to see if they’d give me a patch. I called about 8 other local places before here and no one would even see me. I spoke to the manager and he told me to stop in, it’d be a wait but they’d squeeze me in because they didn’t want me to travel back to NJ with an unsafe tire.I dropped off my car and walked the mall while I waited, I figured they’d likely up charge me to make this worth their time.Well a few hours later my car was ready and when I went to pay it was only $20. I was stunned! They were super honest and went out of their way to help.They were so sweet to take my car in on a SUPER busy day. I’m not a regular customer and not from the area anymore. They were honest and accommodating. When I was leaving the manager wished me safe travels again.Thank you, Firestone team!
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January 2024 by Justin Bidwell
12:00 appointment I was told would take 2-3 hours took 7 hours. I returned at 3:30 to see my vehicle sitting with no one working on it. I sat where I could see it and when it finally went on the lift it started falling! They crushed and tore through the pinch welds under the rear of vehicle. Nothing was ever said about it. Not sure how to proceed, but I will not recommend them or ever give them business again. If this had been my car and not a winter vehicle I would be filing charges of some sort.
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January 2024 by Patrick Devaney
Good prices and great service, they got us in and quickly and were honest about my truck. AAA+++
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January 2024 by Sean Gwin
Had made an appointment a few days prior to get brand new snow tires installed on my vehicle. Was told that they weren’t even sure if the tires were in half hour past my expected appointment time. Told them I couldnt hangout and was interested in rescheduling, and was told they would get an estimated time for me. By the time tech returned wheels were off the vehicle, thus trapping me there for the next three hours. Then surprise cost for alignment was added without explaining the cost. Finally, sealant for new tires was sloppily placed all over my wheels, making them look scratched. No attention to detail. Complete waste of my time. Will not be returning.
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January 2024 by Matthew
Worst place to go for repairs not only do they take forever, but they tamper with your vehicles.
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January 2024 by Mark
Took longer than expected but it was due to frozen bolts. Otherwise no problems with the service.
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January 2024 by R B
One of the worst experiences I've ever had with a service garage.Needed a new tire and with an appointment, the car was there for 4 hours. The car was dropped off and I walked over to the mall. I called when I hadn't heard anything in well over the hour it would take to change the tire. Then I was told another 45 minutes. Went back in 45 min and waited another 1 1/2 hrs. To change a tire. And that's not the best part. They put a used tire on my car. You could barely see the Firestone imprint on the tire. The mechanic who did the job came out to the car when he saw my friend and I looking at the tire and asked if something was wrong. Dead giveaway that he knew for certain what was wrong. I told him the tire looked used and he became rude and belligerent. At that point I realized I didn't get a receipt for the work so went back inside to get it and the guy at the desk fished it out of the trash can and handed it to me. I reported it to corporate and of course, they turfed it to the local office and I never heard anything.Very shady, unprofessional people. I would never go there again and would not recommend it to anyone else.
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January 2024 by Tana Froelick
Everything went smooth Ken was extremely helpful nice and professional just was a great experience
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January 2024 by david sudo
Best service. Jim Cassidy the manager is the best employee any facility can have.
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December 2023 by Troy Greene
Dave, the service manager went above and beyond to help me with my request to accommodate my wishes.
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December 2023 by Jagatnarine Brijmohan
On my first visit for tire service they were good and sold me a lifetime alignment service. Schedule an appointment a year later for an alignment they called to reschedule the original appointment. Show up for appointment 2 hrs in waiting and they're taking other cars in front of me for alignment because they're paying. Needless to say this would be my last visit here .I don't have time to waste sitting around if you can't honor appointment.
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November 2023 by Daniel E.
Dave and tatoo guys are filthy liars!!!! Do not go here. These guys are not certified mechanics and will tell you the you will need repairs before the car Even gets on the lift!!!! Run from this place!!!
