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August 2023 by Moises Guillermo Fernandez Pineda
The attention is very good
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July 2023 by Shelly Coppage
They use to be amazing, then they were bought out by T-Mobile and now the service isn't the same.
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March 2023 by Wilnelys Santos
I made the mistake of going to this store because it was closest to my job. I went in for an issue that I knew that could've been done for me but the lady straight up lied to me and said I had to purchase a whole new phone line. I get out of there and call Customer Care and well what do you know?, yes the rep tells me I have to go back to the store to be able to get it done. I am not going back there, I am going to another store. Hopefully there are competent workers that can help me.
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August 2022 by Ronald Lewis
Leah was very respectful and entertaining.
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July 2022 by Toni Cureton
Oh my goodness, I've finally found a Metro store that works for me. My customer service experience was personalized, friendly, and affordable! What more can you ask for? These are the things that matter the most. It was everything!! My wait time was short, and I noticed that returning customers enjoyed their customer service experience, as well. I had arrived so distraught over an old phone having completely died, but a nice young lady, by the name of Leah, put all of my worries to rest. She was very understanding and quite knowledgeable. She did all she could to revive my old phone,, and even helped me to explore all of my other options. I'm truly grateful for her patience, assistance, and expertise! I'm extremely satisfied, and I definitely will be returning for all of my cellphone needs in the future. Thank you so much, Leah!!
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July 2022 by Charles Vilardi
They are disgusting anymore. They deserve negative stars!! They don't care and it shows!!
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March 2022 by Patty Richards
Kristen was amazing! Very knowledgeable! Wish I had her working for me!
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November 2020 by Don Jones
They're always able to help me with any problems and answer any questions on my T-Mobile android and the Techs are always pleasant.
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October 2020 by Jennifer Kalinke
I feel like all Metro dealers not just this one are scam artists and overcharge you and pocket the cash. SMH oh and they won't hesitate to talk to ya man instead of doing their job like a professional does.
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February 2020 by Maxx Arnold
Not a review about the store but a review about the company. Gave my phone number away with out warning. Absolutely unacceptable and abhorrent business practices.
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March 2019 by A Google User
The best Metro store in this area.. Sam is always very helpful and courteous. He goes above and beyond and is 100% customer orientated.
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December 2018 by Benjamin Henry
They are very polite and very helpful to me would recommend to any one
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November 2018 by carlos cruz
Only 5 stars for the young lady that is there a few times a week. The males are always on their phones, acting like idiots
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October 2018 by Don Williams
Today I went to the Metro PC's in west side of Scranton on S.main Ave. I went in to pay my phone bill and they didn't have any change. What kind of business doesn't have change? I went to the store to get change and I come back to Metro PC's to try to pay my bill again. I walk in and it is very loud & they are screaming in Spanish! Very dissatisfied! They are not acting professional. After a 5 minute wait the lady Finally helps me! She puts my phone number in the computer. It was more than expected. I am on the $40 plan. I got a text my bill is $44.67. The lady at the counter said it is $48.00. I ask why it is my bill $48.00? She said something about s $3.00 fee. I couldn't hear with the others in the store screaming in Spanish! Very very dissatisfied! Not good customer service! I will NOT go to this Metro PC's location again! Go to another Metro PC's if you are in Scranton, PA. Clowns work at this location! Too much riff Raff...
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October 2018 by Kenry Acosta
Great customer cervice, people in there knows what they're doing .
