-
January 2024 by Virginia Mushala
If you want to be treated like absolute garbage by all means, visit this store. I'd give it 0 stars if I could.I've been a metro customer for YEARS and went in multiple times for an upgrade the last couple of months (my phone is over 4 years old) only to be treated rudely and not get one. Went in one last time today and was greated by a extremely rude woman asking me what I want and when I explained and requested a specific phone she immediately became ruder than anything snapping they only had two phones(why are you displaying phones you do not have.... ?false advertising??) one I said I did not want because I've heard horrible things about which she snapped at me over because a manager has it and has no issues ... well, that's good for them, but I'm not buying a phone that's known to have issues. So I said fine tell me about the other phone .... she glared at me and showed it to me (waving it around).... great customer service ? then proceeded to ignore my husband and I while WE looked up all the specs and details about it ourselves! Again, great customer service ?... after looking it up OURSELVES and discussing it I agreed to purchase it and I asked for a price and got " well I don't know it has to be looked up" and then she proceeded to NOT look it up and ignore us as we repeatedly asked for the price. I gave up and started talking to the nicer clerk behind the counter, leaving my husband to deal with her. She FINALLY decided to do her job when her manager walked in the door but then gave my husband a price well over the price it is advertised at(he looked it up because he felt she was trying to scam him and she was) the manager stood there the whole while gawking and doing nothing while she was rude and unprofessional. I finally had enough and walked out of the store saying I'd take my business elsewhere since I'm going to be treated like absolute garbage there.I will be calling Metro Corporate about this issue.
-
December 2023 by Faisal Philip
Always have good deals & free phones
-
July 2023 by George Demas
I was greeted by two nice womenAnd had my phone expertly repaired.
-
March 2023 by Anthony Jacobson
I went with a friend to see what was going wrong with his Metro PCS cell phone ?. He found out that he had his WiFi on and he didn't need to have it on in the first place.
-
January 2023 by Keith H
ZERO stars. Spanish manager is rude and unhelpful. I bought my moto 5g with cracked screen. Asked for a cheap phone I could have. The gave me a samsung A03s. Which is a low end phone. I came back with the receipt the next day because the phone has no storage, no fast charge and isn't as good as my old phone. The said its an upgrade and it's NON refundable!! How do you call this phone an upgrade? And how do you NOT tell the customer it cannot be refunded BEFORE they purchase something?? In the process of a lawsuit and filing a claim against them. Shame on you
-
January 2023 by Gutter TheOG
The girls at the Metro PCS I get my phones through are super helpful and committed to helping you get the services, devices, and plans you need. I would recommend to anyone.
-
January 2023 by David bender
Not a fan. There are better places deals and services out there. Some of these places have "hidden fees," double-check what you are paying for people, and ask for a full Receipt.
-
December 2022 by Bill Janes
V nice, staff friendly and helpful
-
November 2022 by Christopher Richard
Scammed me out of $90 by forcing me to buy headphones I told were free with the free phone that I ended up pay $200 for. Horrible place with sneaky people.
-
November 2022 by Joseph Distefano
Phone number on google isn't even for this store, no way of getting into contact with them
-
October 2022 by Sharon Renee Gary
Great Customer Service. The Reps treated me like family...
-
August 2022 by David Searfoss
I was very satisfied with the service that I received, the person who waited on me was very knowledgeable about her job and all related products that were for sale for my phone.
-
September 2021 by Bori Bori
Somebody named roco tried to up sell me on a moto g stylus 5gThat is priced as 19.99 when switching overDidn't tell me the requirements of what qualifications where to make sure I got the phone for that priceQuoted me 109 dollars each phone on a switch and for the free watch quoted me 80 dollarsI think he might need more training when it comes to being a sales men or the promotions at metro, everything is on the metro website be cautious at this location
-
June 2021 by Torrie Goscinski
Never experienced any issues at metro T-Mobile on south Washington Ave Scranton PA Rocky has been very helpful and professional I wouldn't deal with anybody else.
-
May 2021 by Tina Gregorski
Rocky was amazing!! Went completely out of his way to give us the best customer service we've gotten in years! Thank you Rocky for going above and beyond!!
