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July 2023 by Bob Miscavage
I again tried to use the cash machine on Meadow Ave, Scranton Pa on Tue, June 13 and couldn't get money from the machine. It has been down since the previous week. This machine is constantly either out of money or broke and it don't seem like Peoples Security Bank and Trust care about their customers that need cash. If they can't manage to keep a cash machine functioning how can we trust them with our money. No matter how many times we complain they do nothing. The manager of these machines and CEO should be fired.
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February 2021 by Trancito Perez
(Translated by Google) Good service Professional friendliness(Original)Buen servicio Amabilidad profesionales
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July 2020 by Trisha E.
I love People's Security Bank and Trust. I'm a mom of 4 and having easy banking is EXTREAMLY HELPFUL TO ME. P.S.B.T. STOPPED 2 FRAUD ATTEMPTS NEAR CHRISTMAS IN ONE DAY,hoestly I may not havennoticed if they hadn't. Thank you P.S.B.T employees for helping me to not get triple charged for a coat that woulda led to an over $300 LOSS OF FUNDS This bank makes me feel safe.. There always thougrough as far as checking all my info to be sure im me over the phone, and polite. professional, helpful, and patient as well. I would recommend my bank to friends, and family, and have before. Very pleased customer here. God Bless, & Be Safe Everyone.
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April 2019 by Derek M.
I used this bank for many years in the Binghamton area. They were fine for a basic checking account. When I opened my business I had some challenging issues that required the attention of their loan officers. Since I was a customer for many years and always kept my accounts in good standing I trusted they would assist me and suggest new products for my needs. I couldn't have been more wrong. The loan officers at the Conklin and Binghamton branches are extremely rude, condescending, and totally incapable of solving problems that are not cookie cutter. Not only was I constantly interrupted during our conversations, but not one single business related product was ever offered to me. Not once. The bottom line is this: People's security bank and trust is a basic bank for the basic person with basic needs. Do not expect genuine friendly service or atmosphere because it does not exist there. The loan officers have zero respect for the customers and the staff has zero initiative. I have been a member of several banks and credit unions for over 20 years and this bank quite literally offers the fewest products, employs the most catty, passive aggressive staff I have ever seen. If friendly service and a helpful genuine atmosphere is important to you I highly recommend banking almost anywhere else. You will literally have to contact the PSBT district manager to accomplish anything.
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February 2018 by Bob S.
Terrible service at drive through. A bald man with glasses is horrible, rude, slow, and lazy. He seems uneducated and will not go out of his way for you. !!!! Find another bank.
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September 2017 by SUJAL PATEL
The Best! I've never been so pleased with a bank branch like this one in my life. All personnel are a pleasure to do business with. I've been a member for 4 years. I was so happy with PSBT- East Scranton branch in general. I actually enjoy going to my bank.
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March 2017 by Nara Smith
Terrible!! Terrible!! Terrible. I loved their bank. Ive been a member for 4 years. No issues until now. When I firsr opened my account I signed a paper stating I wanted no money to ever be overdrafted. I checked the automated system and it said I still had 30$ in there so I paid two tiny bills. I then deposited 250$ the next day. I was charged 2 overdraft charges on the same day for 70$ total!!!! Thats alot of money. I called and spoke to 3 supervisors, the first made me feel like garbage, the second didnt care to resolve it, and the third told me they did me a courtesy by paying the 10$ and 14$ payments. She told me I would be charged no matter what!! If the first bounced back I can understand a 35$ charge but two when the automated system told me what was in there? I feel so robbed and they could care less. Terrible. If you like this bank kust wait until you run into an issue. I closed my account immediately and switched to a different bank.
