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December 2023 by A Roh
I work at the Steamtown mall and the banks in the mall very good to see it here
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April 2023 by Patricia Moore
Was with my fiancé when he was trying to make a transaction and some guy from the video game vault was being so rude to the staff because they wouldn’t give him $100 worth of one dollar bills. He was so mean to them. Didn’t even have an account there. Continued to interrupt other customers trying to make transactions. I would not have handled this with as much grace and professionalism as the women and gentleman at this bank! Best bank in town!
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April 2023 by Staci Dwyer
Was with my fiancé when he was trying to make a transaction and some guy from the video game vault was being so rude to the staff because they wouldn’t give him $100 worth of one dollar bills. He was so mean to them. Didn’t even have an account there. Continued to interrupt other customers trying to make transactions. I would not have handled this with as much grace and professionalism as the women and gentleman at this bank! Best bank in town!
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March 2023 by Catherine Petersen
Really friendly staff, probably one of the best banks and all of Scranton.
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August 2022 by Ryan Norton
I was in Starbucks and went into this office last week. I was quickly welcomed by a smiling blonde who introduced herself and asked where I bank and what I liked about my bank. She educated me on this bank and what sets it apart from all the others and then invited me to enter a drawing. I wasn’t ready to make a decision to switch banks, but she was charismatic, friendly and energetic, gave me her manager card, and asked that I keep this bank in mind if I ever needed anything.Today I was in Starbucks again and she saw me, recognized me and greeted me by name with another big smile. I had a banking question and asked for her opinion. She asked a couple questions, provided a recommendation, told me to call her any time and said she hoped to see me again. She seemed genuinely interested in me and happy to see me. I went to my bank right after this and was not met with the same enthusiasm. The difference was noticeable.The Dime manager gave me a list of reasons her bank is different from others, but from what I’ve seen, its employees may be the biggest difference. I don’t normally take the time to write reviews but felt compelled because you don’t get this treatment everywhere and it should be commended. It’s a PITA to move accounts around, but I think it may be worth the effort to do business here.