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November 2023 by Monica Weidick
The entire staff at Toyota of Scranton are to be commended. They are very knowledgeable & professional. A special thank you to Scott Higgins, Gerardo Patino-Flores & Jim Luyster. My purchase & delivery went so smoothly. I love my new Venza!!!
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November 2023 by Donna K.
I would NOT recommend this dealership to my worst enemy. First of all typical salesmen saying " we have someone coming to put a deposit down in an hour"I did love the car. The purchase price was 70,000Second, I had the car for 2 weeks and a 6,000 repair problem came up with the car. Keep in mind 2 weeks. They refused to pay.Trust Me when I say do not go there for a car.
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November 2023 by Joe Kofira
My service was done timely and was slightly less than my original estimate. That's always good news. The other good news was my experience with my Service Advisor. When I first met with Kacie Grieco I was informed that she had checked to insure all the parts necessary to do the scheduled repairs were inhouse. That's comforting. The repairs were done in the time allotted. On a previous service visit there were several recommended repairs.Several of these that weren't completed were added to my receipt to remind me of them. A nice touch.
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November 2023 by Kathy Jean Philippe
This was not our first purchase with Toyota of Scranton. Our purchase this month was a breeze. From start to finish , just a couple of hours. Matt from the finance team was great and our salesman Joe M. Is top notch. You will not regret buying with Scranton Toyota .
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November 2023 by R Morales
I have been a customer at Toyota of Scranton for a few years now and they have been pretty great for the most part! I experienced an unfavorable issue once, but they contacted me immediately and remedied the situation quickly! I will continue to do business with them!
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October 2023 by S R.
Writing on behalf of my mother-in-law who had a bad experience with Toyota of Scranton. They were just dishonest in the sales process, promised her a remote starter for the car upon purchase and has given her the run-around for over a month now, not honoring their agreement. It's really sad to see Toyota of Scranto taking advantage of some of their older clients; proving not to be really trustworthy at all.
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September 2023 by Dan Schreffler
Very happy with professionalism and courtesy of the staff. The appointment time, time to repair and billing expectations were clearly communicated and met. Repair was done in expected time and done well.
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September 2023 by Dominick Colasanto
I was looking for a particular model and color Toyota and was having a hard time locating one by chance got to speaking with Doug and one was coming in.Doug made a fair honest deal. Everything went exactly as he said. Doug is a amazing sales person non typical car sales person based from my previous car purchases from other dealerships.The entire buying experience was rather enjoyable and everyone was frendly. Justin with financing was extremely professional and respectful of my time and he did his job very openly and well explained.I highly recommend Toyota of Scranton the dealership is large and comfortable but mainly the people are great!.
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September 2023 by Michael Bender
Excellent experience. You guys do a great job. Friendly customer service and comfortable waiting area. I wouldn't drive all the way up there (45 minutes) if you weren't top notch.
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September 2023 by Carolyn Falzone
I have been a loyal customer for about 10 years. Every person I have dealt with has been so eager to help. The service department is top notch, not only with their workmanship, but especially with communication. I can’t recommend this dealership highly enough!!!
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July 2023 by Frances Kovaleski
Mark Thomas was such a gentleman and so very helpful with showing me some in and outs of our car. Thanks so much!Daniel Seijas the service advisor was helpful with making decisions on what type of items needed to be done now and what needs to be done in the future. Very pleasant experience!
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July 2023 by Martha Sottile
The advisor Chris Ellis was fantastic as always when we arrived. He made sure to go everything with us that was being done when we brought our highlander in for service. The staff throughout Toyota of Scranton are awesome. Love the cafe and the kid zone. The kid zone is huge for this mom to have a safe place for the kids to unwind while we waited. Thank you for keeping us going places and as always including the whole family.
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July 2023 by tim couillard
Great experience worked with Corey and Matt they got me in a car the suited my needs highly recommended
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July 2023 by Jacqueline Pinto
Brain was extremely helpful, proactive, and made the process of buying my Corolla just perfect. As for the rude financing manager, I was the opposite of thankful. I tried to ask questions and see what we could do about the price and rate, but I was ultimately talked down to by him when I decided to finance through my own bank. Everything here was picture perfect and I will definitely be back for my next car. Thank you Brian!
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July 2023 by Jess
My family is a Toyota of Scranton family. We had Chris for our service this time around and we loved our experience. The service was quick (we have three kids) and I even know what to expect for my next visit here. Chris was amazing and my husband has had him for his service before and enjoyed his assistance, as well! We travel almost an hour to come to Toyota of Scranton because there is no one that can beat their service and service center.