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September 2023 by Renee N.
Would have gave 0 stars if I could. The tall black woman at the front desk is extremely rude, unprofessional and disrespectful to customers. There's a reason why this location gets bad reviews so DO NOT come here! The Spring Garden location is much better and is friendlier to their patrons.
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September 2023 by Aimy T.
Stupid and rude. Patronizing in the guise of being helpful. At least the parking lot is huge and there's plenty of customer parking in the front. I had my stuff packed by a local shop and the associate told me I "took the lazy way instead of doing it properly," WTF does that even mean? I know it was packed fine because I watched them do it and confirmed with an instructional YouTube. She still accepted the package if you're wondering. Avoid if possible.
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May 2023 by Google user
Lady at the front desk was very helpful, pleasant, and professional. I got there when the website said they were closed but she was there and helped me with my package
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April 2023 by Kathleen L.
They stole my package, it was a check, and they never attempted delivery, I never got a door tag, I took many hours off of work, waiting for them, they are Steve's, and they stole from me
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April 2023 by Sandy Rose
Lady at the front desk was very helpful, pleasant, and professional. I got there when the website said they were closed but she was there and helped me with my package
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April 2023 by Brenda D.
worse customer service been speaking to a worker there since Monday and than Tuesday and today Wednesday there rude and disrespectful had to call twice to get them to put me throw a manager cause First Lady I spoke to wouldn't put a manager or supervisor for me and hung up on me. The second time I call I was heated and richer was also unable to help put out a supervisor in for me who was able to assist me. I'm still not happy with the customer service worst service ever they don't record nothing into the computer and tell you they did because the supervisor did not see nothing that was put into the computer since Monday. Supposedly when I asked him can we leave it at our address across the street. worse worse worse service
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January 2023 by Nicole J.
I'm still waiting for my package to be delivered and it arrives at their station four days ago!
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December 2022 by Julia R.
Make you wait in line even for the "self service". Label your drop off bin and don't be rude.
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September 2022 by Kieran
The workers at Jones Notary who handle the FedEX Ship Center are outstanding
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June 2022 by Shoshanna F.
6/10 times Fedex said they delivered the package when in fact they did not. How can you call yourself a reliable courier when you can't even deliver a package over 50% of the time. Drivers are lying and saying they delivered packages when they are not, and probably stealing half of them since these packages seem to miraculously disappear with no trace despite Fedex saying they were delivered. Maybe Fedex needs GPS tracking to see if the driver actually attempted to even go to the location. We've been at home every time receiving a note that a package was delivered and there was never a Fedex truck that came in. Are the drivers just skipping the route and going to the bar instead?
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April 2022 by Kay
The workers at Jones Notary who handle the FedEX Ship Center are outstanding
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February 2022 by Rebekah L.
if i can give 0 stars i would!!! i literally have a mailbox and 2 trash cans in front of my house. the delivery driver chooses to leave my package on the step! allegedly!!! that was a $350 package amd just like that its gone!! i really needed that package and someone stole it!! could have been a neighbor or could have been a driver!!!!!
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September 2021 by Sami G.
I should have read the reviews. I waited for over a half hour. Then the woman made me get back in line to fill out a paper that had information I was gonna repeat back anyway. I almost left during the transaction and should have. My package immediately was lost, never delivered and it was definitely on purpose. F*** these people. They ruin ur day and mishandle your mail on purpose.
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August 2021 by Christopher N.
Your Driver just came to my office with a 400$ fresh and frozen food order... he got out put the box back in his truck marked it delivered and LEFT! i live 45 min away i just drove all the way here for nothing then i check the camera and see the FedEx driver STEALING MY PACKAGE!! i call get the run around and then sent to the que... shameful i want my 400$ and more importantly my food! now what they going to bring it to me tomorrow after sitting in a truck overnight no i want my money back and a Dang phone call
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June 2021 by James M.
A heads up about the arrival of 600 pounds of furniture (14 boxes) would have been great. To make matters worse, the boxes were dropped before my doorbell or a knock occurred. I got a wave. While I understand about Covid contactless, this service was appalling. When I called, the agent hung up on me.
