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April 2024 by Kelly N.
ZERO STARS!!!! STAY AWAY!!!Terrible service and inept technicians. They broke my car. Had to take to dealer for fix after I already brought it back here after the oil change left my car making noises. They said 'Oh nothing is wrong'. So I take it to dealer and the Jiffy Lube people did not reinstall my air filter housing correctly. So I am left with the dealer bill to fix THEIR mistake. Go into the store to ask them to refund my money from THEIR mistake and the manager, Joseph says 'Let me go upstairs and talk to my district manager Mike Cousins who is here today.' Joseph comes back and says 'we will call you in a week. Mike is on vacation.' Dude, you JUST said hes upstairs. So now you are trying to insult my intelligence and blatantly lied to my face. Of course week goes by and no call. I call Jospeh back and he says Mike will call by end of day, and of course no call comes. So I call today, and Colton now tells me that Jospeh is on vacation and he cant give me contact information for Mike Cousins. You all are the WORST. You charge ridiculous prices, break peoples stuff then try to hide when they want their money back. So now I will be taking you to small claims court and asking for even more money for my time and effort you have now taken from me. These employees need fired if they cant deal with customer complaints and want to hide behind 'vacation'. I dont even know why they were touching my air filter anyway....oh that's right to try to sell a overpriced filter to me. I will never step foot in a jiffy lube again and will make sure everyone I know doesnt either. Liars and thieves.
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February 2024 by Chris Blazak
Terrific experience! Extremely courteous and welcoming. Service was quick and fairly priced. Will definitely use again. Thanks!
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February 2024 by Jonathan Fisher
Rarely leave reviews. I’ve given them too many chances. I drive a Nissan Sentra and somehow it’s the most confusing car they receive. Have turned me away multiple times for the skid plate basically being too hard to remove. I’ve gone other places and they’ve never even mentioned it. It’s just laziness and they don’t want to do it. I’ve only tried multiple times because there was a manager at one time who cared enough to do my car and not complain. Just avoid them, use a local place, that’s what I’ll do from here on out.
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January 2024 by Denise Majewski
Very nice and good service
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December 2023 by Carlis Martin Spivey
The "Manager" Braden was touching on some dude in his car in front of the shop before giving me the most uneducated and clueless explanation as to why he overcharged for my oil change. Don't go here. These people don't know cars. The "manager" didn't even know how to change a filter.
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December 2023 by Leon Winbush
Great Service I was pressed for time had an appointment opened up as pull in informed the crew was in and out within 15 minutes.
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August 2023 by Sylvia Martin
It was clean and the people was very friendly and professional even gave me a discount I will truly co me back again
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July 2023 by Trre T.
Service here is amazing. Just left from getting an oil change. We pulled in late, not only did they still service us but they also cleaned out the car and fixed the back light.
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July 2023 by DeVonna Stephens
Great friendly service. Was done quickly. Clean facility. Offered me water and vacuumed my car!Service: Oil change
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July 2023 by Albert Giovanazzi
They stripped my drain plug and all the oil leaked out. Luckily my regular body shop caught it about a week later. When I asked for a refund they said it would be no problem but it never materialized. The people who work there are nice but this experience has turned me off from using a quick oil change place in the future.
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July 2023 by GemstoneGemiLemon Awesomeness!!
Skip Midas and go to Sewickley Jiffy Lube. We had our van towed to Midas because someone slashed our tire and we couldn't get the lug nuts loose to put on the spare. They wouldn't help at all. Told us it would be a week before they could even look at the tire. Jiffy Lube is next door and they were quick to help us. Julie worked hard to loosen the lug nuts and put on our spare. No charge. Then they ordered us a replacement tire. We will be getting all our oil changes and tires there from now on. Switching from Midas. We have been telling everyone and all of my customers.Service: Tires
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June 2023 by Christopher C.
Pulled in for an oil change on the RAV4. They pulled it into the bay. Checked the air filter, inflated the tires, basically did everything BUT THE OIL CHANGE. Then said the Internet was down. Made a bunch of excuses. Asked us to go to the ATM for cash. Didn't put the glove box back on its hinge nor reconnected the gas strut for the glove box (at the first turn the glove box opened up and everything fell out) and they didn't put the cabin fuse relay cover back on (left it on the passenger seat). They also had both of their cars pulled in the other two bays and were doing maintenance on them. The girl asked the guy if he did the coolant flush on her car yet. I use to work at VIOC and we were never allowed to do maintenance on our own vehicles (especially during business hours). I could have walked to 7-11 (next door) and got cash. Seemed like they didn't want to do the oil change and only wanted a cash payment. Possibly pocketing the cash and stealing from the company!!! Update : Two days later someone responded through Yelp. Apparently they didn't get the message from JiffyLubes Corporate Customer Care Team or they just ignored responding to it and reaching out to me. Why should I have to reach out to them AGAIN???
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May 2023 by RUSSELL WOOD
It was very good and fast. Service Techs are knowledge and friendly and they keep you in the loop every step of the way .No surprises. Very good experience.Service: Oil change
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May 2023 by Haylee Kormick
I went to to get an inspection done... Emissions only as i did not need the state done there. I waited 2 hours and was charged $69. Yanchicks another mechanic in the area charges $70 for a full inspection both state and emissions Monroe is only 44.95 for emissions only, I am livid. The sign in the building says inspection $39.99. False advertising and a RIP OFF! I assumed these things were all regulated by the state. Also told me my coolant was empty. My boyfriend is a mechanic of 16 years checked it when i got home. Perfectly fine. They dont know what they are doing there.
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May 2023 by Heather Peterson
We recently went in a week ago and everything worked out so well thanks to Regis and the team who were above and beyond he and the woman did a complete service: changing the oil, vacuuming, airing the tires, held open doors and couldn’t be any nicer. They were quick and smooth with great prices.
