-
February 2024 by Melissa Jones
Great customer service at this location
-
January 2024 by Autumn Barnes
So much misinformation and miscommunication. I would never recommend anyone here, specifically this store. Too much money/time wasted due to the horrible communication.
-
October 2023 by brock adams
Wish could give 0 stars. Horrible, horrible, horrible. Misleading and deceiving business practices. Agents tell you what you wanna hear and not the truth. They will blatantly lie. Wanted service for cell phone that def works here in selinsgrove and williamsort as work there. Absolutely has service no problem. Service did not work in williamsport and intermittent in selinsgrove. Tried swapping Sims cards tech support did some stuff still nothing. Store agents tell you to call customer service. Customer service says talk to store constant back and forth. Went to store for refund said cold not do without receipt misplaced it. Customer support says can email receipt then store while in front of them says sorry still can't process refund even after said could. Found receipt said gotta call customer service they sa store again returned phones shut off service. Store would not let me talk to store manager. Then customer service said would issue refund and never got it. They tell you stuff to lure you then see ya bye will not help. Would never ever recommend and very shady and deceiving agents throug customer service and in store. They lie straight to your face.
-
September 2023 by Alysia Castro
They never have any phones in stock, and half of them say I don’t know to every question asked.
-
August 2023 by d Shaffer
The store looks closed but is openThe employees were in the back as soon as i got to the counter I got helped by two very friendly employees they answered all my questions and were very helpful I hope to do business with them soon
-
June 2023 by Michelle Jante
I was a customer under someone else's plan for over 2 yrs (my name was supposed to be on the plan also but they didnt do it that way)When I wanted to split from that plan and get on my own / with a friend... they told me my rate would go from $50 a month to $90 a month.... WTH!I guess t-mobile Does NOT VALUE or APPRECIATE their customers!Also I was given way too much conflicting and wrong information at this store!VERY HIGHLY DISAPPOINTED!
-
April 2023 by Robert Bush
The manager, Zach, worked hard to make sure we got the best service we could get. He stuck around when he was waiting to go home and waited for me and my wife to show up to fix some issues we were having. All the staff has been friendly and willing to help.
-
April 2023 by Michelle Robertson
Richie and his colleague are rock stars and offered amazing customer service after an excruciatingly bad afternoon with T-Mobile’s customer service and another poor T-Mobile store. Don’t waste your time dealing with the company elsewhere. Go to Shamokin Dam, PA.
-
April 2023 by Dawn Corum
Employees seemed very unknowledgeable about prices. One employee told us one thing and another employee told us the complete opposite
-
March 2023 by Matt Parker
Very busy and long wait, didnt have a solution for us after waiting over 30 min. Store employee was doing best.
-
February 2023 by Michelle Melachrinos
I have had alot of good experiences with the new manager, Zach, throughout the time I have been dealing with them . He helped with getting me the best customer service In different situations, always up beat and kind .
-
February 2023 by Vonna Benner
Awesome experience with Kaleb at T mobile in shamokin dam!!! Great service
-
December 2022 by Muhammad Suban Zubair
The Racist Representatives don't want me as a customer!
-
October 2022 by Nicholas Trimble
There was no wait time and the experience upgrading my devices was super easy! Kaleb was very friendly and helpful! Thank you for your excellent service ?
-
October 2022 by Steve Karpinski
Awesome service from the crewEspecially Kaleb
