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February 2024 by Margaret Thompson
Poor management! They have only one woman working both drive-through windows and the lines are always long. Saying they care on their signs is a joke. If they really cared, they would never have closed the Kulpmont and Mt.carmel locations!!!!!
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January 2024 by Ryan Miller
Every experience I had with this bank was positive. Each staff member was very friendly and helpful. They also took their time to explain different options for me to consider.
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November 2023 by Robert Rickert
Slow drive through
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March 2023 by M A
If I could leave negative stars I would. I spoke to an elderly woman to inform her my mother, her banks customer, passed away. Not even a “sorry for your loss” came from her lips. She immediately started giving me unnecessary attitude and disrespect. Wouldn’t answer NON PERSONAL questions but when she would, it would be condescending and rude. I’ve done customer service most my working life and I can tell when someone shouldn’t be working in the people business. Put that woman in the back counting money, not handling customer interactions. Worst experience I’ve ever had with a bank. Thank god I don’t have to use this bank for myself.
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November 2022 by MEGAFLUX
useless and broken like everything else in this town. they have a LOT of really profoundly stupid policies and like talking in circles instead of actually helping people in any meaningful way. they do dumb things like telling you to sign up for an account online and when you do you fill out the entire form and it tells you you have to go in to the branch because of an error, mind you 5 years later im still getting the same error.
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October 2022 by Ellis Ulrich
The reason for my one star is because they put someone else's money in my account and they claimed I stole the money
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August 2022 by Cody Vartanian
I thought having an account would account for something to being able to go to a bank and see if I can get pre approved for a loan apparently not they do it online and make you put your information in as they sit there and watch you. There’s no one their that can give you a Mortgage. What’s the point of having people there if they’re not even going to do their job I am going to pull out all my money and go to another bank!!! Credit union here I come
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August 2022 by tracy wasilewski
Nothing good comes from banking here. Choose some where else.
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March 2022 by Jessica Berg
Very predatory bank. They do check reordering and had the audacity to accuse me of bad record keeping when I had a written ledger, copies or checks, paper statements and online banking. Choose a different bank if you have the opportunity. A friend of mine just had her mortgage double dipped and then verbally lied to about how the dollar amount would be posted. Her online banking showed she will still be on the hook to pay in full the next billing cycle. They are awful. Choose ANOTHER BANK!!!
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November 2021 by Lucky 98
I thought this bank was bad when it was BB&T. Now that it has become Truist, it has managed to become even worse. Long waits in line inside and out and the ATM is always a problem. Either out of money or as in today's issue, it will not read my cards. Being Veteran's Day the place is closed. I had to go to another bank and pay their fees to get cash. Worst bank ever. I will be closing my accounts. Finally had enough.
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August 2021 by No Name
Wow! Just terrible! I have to close my account here it's just that awful..
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May 2020 by Nicole Abele
Closed on a Saturday at 11:45 when it says noon.
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January 2020 by Samuel Wolf
Atm's are always down and charges for using another atm is horrible
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December 2019 by brandon9689
BEWARE ATM deposits. I deposited money to supplement my balance for some upcoming bills. It was $200 in 20s a 5 and some 1's. The machine was apparently malfunctioning but rather than return me the money, it ate my 200 ish dollars without counting and credited nothing to my account!!!!
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August 2019 by Russ Nahodil
Having used this BB&T branch for work and personal accounts for the past year plus, I've had nothing but positive experiences.
