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June 2025 by Myria Freeman
Very good!!! The man Eric has good customer service and helped a lot with me
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June 2025 by erb glizzy
Very good customer service they helped fix my phone
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May 2025 by Thomas Kpakah
Katelyn was very helpful with my screen protector and was very professional
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March 2025 by Tanya Gibson
Wasn't open no signage as to when they will open no information whatsoever
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March 2025 by Mica LaChula
If I could give zero stars I would!! Manager is extremely rude not helpful at all. Would never go back! Store should really hire better management. Didn't greet me as I came in either but as soon as a male came in she was hello etc. Smh
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February 2025 by Taimur Harris
Great customer service
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January 2025 by DC PANAMIR
Never answer phones ! Always
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August 2024 by Dewayne Kendrick
This is not your average story. This is a story of how I was treated at one of my favorite places by T-Mobile one 102 on Chester Pike. You see for about a year and a half I have been tormented by hackers. to make a long story short you see in the span of a year and a half I have owned close to 10 different phones all from T-Mobile Our local Spider-Man!!!! But this is not the story or an edit of my past with T-Mobile. This is a store 1102. The most unhelpful metro buy T-Mobile that ever was… my journey into the world of the macabre with T-Mobile metro by T-Mobile was when I went to get a new phone because it was hacked and it had been destroyed by the hackers. I told the customer service I lovely I’m not sure person what was going on with my phone and the dime of getting a new one and upgrade I asked because it was time for me to get an upgrade so upon listening to her, not saying very much of anything and trying to explain I need an upgrade a stronger better phone. I looked down in my hands and what do I see? I perceive the same phone I was trying to get rid of in the first place because it was hacked and then once I sent this, I was told that this is the only phone that I could possibly afford Wow, poor me, literally!,,, well, just as I suspected as I’ve gone home I start noticing small, crazy things going on with the phone glitches hearing peoples voices on the phone it turn totally away and doing it own thing now it’s living the highlife this phone so I raised and cold and showed up and baked within the 24th 48 years that had to wait for a new phone I was gonna get something marvelous beautiful something very scrumptious then I’m on the second day of having I took it back because it was broken totally broken and I took it back and I asked for an exchange or new phone yet can I still get my upgrade which would be a 2024 or a 2020 50 then I was prompted shake and all honesty. Give me a new phone because they are franchise and I need to go to another place. That was a larger store which was also what a franchise you see and these franchises are not part of T-Mobile. I am assuming because they write their own laws upon now having the phone for May, June, July and the first part of August, which is four months the phone is unworkable and inhabitable. Can’t do anything with it monstrosity that’s what this is and again I go back down to T-Mobile who is literally
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July 2024 by SHERRI WOOD
Lisa was amazing. So happy friendly and a great help. It was a great experience.
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May 2024 by Jennifer Hernandez
The morning shift are cool.. night shift horrible and rude
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February 2024 by Paula Pryor
Danielle very informative, pleasant. She has been a great representative of metro. They should have more representation Like her.
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February 2024 by Cristina P.
Went to get my number switched on to a new phone. The store attendant pretended to be very nice and friendly. She fraudulently charged me for the phone activation AND a $15 pair of headphones I did not ask for. On my way out of the store she gave me the headphones, pretending they were a free gift.I only noticed what she did the next day when I looked more carefully at my receipt. Don’t be bamboozled by the friendly conversation, and check your receipt carefully.
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February 2024 by Danielle Dehart
Always a great service with a great deal.
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February 2024 by maurice smith
I had a very enjoyful experience with Danielle she was helpful
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February 2024 by Kevin Harrison (The G.O. Team 215)
Great customer service!!!!!!
