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January 2025 by Morgan Silvestri
I ran into a small issue regarding depositing some bonds into my account and Nicole was helping me sort through it, along with another teller whose name I unfortunately can't remember. The manager was also extremely helpful! The staff had so much grace and patience, all while it was almost closing time, which speakes volumes!
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June 2023 by Francesca Glaude
The teller was very rude and uneducated.
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March 2023 by cletas Hoyt
I closed my account at the Shavertown Bank due to the attitude that a teller gave me every time I went to her very rude and unprofessional always gave me a hard time and when Getting money back would be all mix up and other things she do. I have told other tellers ,all they would say is that they didn’t like to hear that ?. She shouldn’t be working with the public .
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January 2023 by Admission Country Charm
So helpful all the time with business and personal- so thankful
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December 2022 by Kristian Adams
The teller BECKY has a lot of attitude and to also call the customer a liar. I am glad I am closing my account here. I will say Maryanne was AMAZING! I wish I dealt with her for the transaction. Becky was NO help whatsoever. I am glad that COMMUNITY BANK NA was there for me. If you want to BANK HAPPY go elsewhere to bank.
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October 2021 by Doug Roberts
I had my account inactive for quite some time. There was a $20 withdrawal from the account to my credit card that apparently drew from the wrong account and over drafted my account. I was not aware of this transaction even taking place but since it did I was hit with an overdraft fee and a fee every day also. I was made aware of this when I received a call from their collections team just before it went to a collections agency which would also tarnish my credit. I went in to have it resolved and was told I owed over $140 and that they were not able to do anything about the daily fees. I paid over $140 to close the account and have never felt like people just didn't care more than I did during those conversations. I received the mail warning of the overdraft fees the day after the phone call with an ad on it about their mortgage rates. After all this I would never trust this company with my account, my loan , and especially not with my home.
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January 2021 by Liz Zborden
Wonderful staff experience! Coleen went above and beyond helping me with a situation regarding a banking issue. After spending so much time working with me, it ended up being my mistake! Extremely knowledgeable and helpful!
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September 2019 by Josh Bacon
Community Bank in Shavertown is by far the best bank I’ve ever dealt with. I’ve never been charged any fees, even when I accidentally overdraft, they’ve let me just fix it the next day without a fee! Their app is always accurate and not super slow, something I can’t say about banks like Wells Fargo, Citizens Bank, and especially not NBT! They even gave me $25 for each account just for switching AND a free gift! I just wish I had switched sooner!
