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March 2024 by Aaron Lee
This INN is very Beautiful, The Staff are very Professional, Respectful, and Helpful. The location is perfect. Your about 10 to 15mins away from anything you may want or need during your stay. The locals were all friendly and polite. However, the ROOM experience wasnt the greatest. Visually, the rooms look Gorgeous but there were a few issues that only produce inconvenience...#1 The TV didn't work forcing us to use InstaCast with our phones. The TVs would play for 5secs then Freeze.....#2 The A.C. did not work and it was quite warm outside during our stay leaving the nights muggy. (Bring a Portable Fan)#3 The Water Pressure in the Shower was Very Low and the Sink had a VERY SLOW Drainage causing it to fill up FAST.#4 The Ice Machines on both the 3rd and 2nd floor were not operational.(The Staff Provided us with Ice From The Kitchen. Which was another Plus to Service)If those Issues are resolved, then I'd give 5 Stars in a Heartbeat. I'm the last to be negative, but for $300 a night the basics shouldn't be the Issues......Expectations were high that's all.... This is still a GREAT INN, but the rooms need to be Updated.Spite all that, I would Indeed stay here again. I will edit my review and give the 2 missing stars if the issues are resolved.If the Issues still remain, it is what it is, the INN itself is still nice and peaceful.Rooms: Need a little work but we still enjoyed our stay.Nearby activities: Your in the middle of literally everything. Impossible to not find something Todo.Safety: Never Felt Unsafe or On Guard.This Hotel is safe.Walkability: Plenty Of Land to Go for a nice walk.Food & drinks: Never ate at the INN but I heard great things about the food.Noteworthy details: Overall I enjoyed my stay i'm just being Honest. Yes I would stay here again, in hope that the basics are met and provided. I'm a very low maintenance dude and the last to be negative, this review is Fair.
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March 2024 by Jamie O'Reilly
The grounds are stunning. Very beautiful area. The hotel is definitely dated but still a comfortable stay. The pool is huge and in a very pretty room. I enjoyed the amenities. A park on the grounds for kids.
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March 2024 by ShanaZ Musical Sensation
beautifulNearby activities: lots of falls..restaurants..
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February 2024 by Kayla Murphy
This is a sponsored review. We stayed here on a weekend in February 2024.IF YOU HATE FAMILY AND FUN THEN DO NOT COME HERE.This resort is ABSOLUTELY incredible. I adore the historic charm! If it’s so “creepy” then why have so many famous people stayed here?! 3 US Presidents, Frank Sinatra, and Arnold Palmer just to name a few!Our room was soooo beautiful. The view amazing. His and her sinks. Living room fireplace. Handmade soaps and snacks. Absolutely stunning!There is literally so much to do here. Guided morning hikes! Sky night train tours. Swimming. Boating. Golfing. Axe throwing. Skiing, snowtubing and snowboardimg. A spa. An arcade. An inside museum. Bonfires. Movie nights. Live music. This resort truly thought of everything!Noteworthy staff! Luis and Donna in recreation! Thank you for the bonfire + hikes! Kasey and Ayden in the restaurant, thank you so much. AJ the front desk receptionist, thank you for letting us investigate the alleged haunted rooms! Jeromy and Nikki for planning all the adventures and Kara from the museum who knew so much anout the area!12/10 would recommend this hotel again and again!Rooms: Gene Simmons from KISS and Buffy the Vampire Slayer stayed in 316!!Nearby activities: Snowboarding, skiing, golfing, hiking, boating, swimming, stargazing, drinking and so much more!Food & drinks: Loved the beer + pizza at the brewerySteak is a must at the River RoomCocktails are great at the tavernNice breakfast display!
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January 2024 by Melinda Hershner
The beautiful views and incredible friendly staff is what makes Shawnee Inn a must stay for any vacation. I couldn't believe how nice the staff was honestly. Stephany and I may have spelled her name wrong who works at the front desk is a 5 star employee. Her smile and professionalism is exactly what you want to see when first walking in a classy resort. she was patient and helpful planning my stay at Shawnee for birthday weekend. My friend and I received a full day spa package and Amanda who did the massage was out of thus world. Her bed side manor her professionalism was excellent. However the spa relaxation room was not relaxing you couldn't even put your feet up and the furniture was uncomfortable. The resort would highly benefit from investing in a more comfortable room for the spa area as the staff there is some of the best around and I have a spa package before at Kalahari and spa staff at Shawnee is better but again the room was below average. To all the Staff at Shawnee thank you for continuing to work hard you could see their work culture is positive and of course a special shout out to Stephany and Amanda! (Melinda and Jeanette)
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December 2023 by *Billie Ray Watts JR*
A very well maintained historic place ...love the rooms ..a very comfortable beds tvs right at your feet ..it's just there ain't nowhere to eat but at a bar way at the entrance of the place ....very good place to eat..Rooms: Great bed ...really good bed spreadsNearby activities: Gulf n course with Gulf cars the Delaware riverbank on the back side of the place...Food & drinks: You have to reserve a table
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December 2023 by Micha Talmat
The location is great and the landscape is breathtaking. But I was disappointed, when we arrived they put us in a separate bulletin like a motel ! and to explain that they told us: because you reserved a room with 2 queen beds and we don’t have any in the main building! if I knew I wouldn't book. because for $180 a night I didn’t expect to be in a motel!
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December 2023 by Irina Price
The only nice thing about this Inn was the location. Wedding food was cold, breakfast potatoes were cold... And they were in a chafing dish... A heated chafing dish.
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November 2023 by B. Rosario
One of the nicest hotels we have stayed in . the lady at guest services was very accommodating and changed our room for us and up graded us to a suite for our stay. The view surrounding the hotel is breath taking and there is alot to do around the property . Highly recommend staying here ⭐⭐⭐⭐⭐
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October 2023 by Tracey P. M.
If you are looking for a sparkling new hotel then this might not be for you. The building and rooms are dated, there is plenty of deferred maintenance and patchwork around. Although the building is old, it’s clean. What it lacks in newer facilities, it makes up for with character, charm and excellent customer service. The resort staff is kind, friendly and welcoming. I witnessed and experienced, excellent customer service.The nightly cookie on your pillow with a handwritten card giving you tomorrow’s weather is a very nice touch. There was a bonfire each night by the river for your enjoyment. Although I did not experience it, I did see hayrides and a trolley rides on the grounds.The room was clean and spacious. There was a coffee pot with tea and Folgers coffee. The soaps are locally sourced which is sweet. It had two full beds that were among the most comfortable beds I’ve ever slept on. Lacking was a desk in the room to do some work. There is WiFi but it’s intermittent. The tv has several channels, but like the WiFi, it buffers a lot and even goes out for periods of time. The grounds are beautiful and so not having the most reliable wifi and tv is not the end of the world. It encourages you to get outside. There’s plenty of grounds to walk. Of course the rooms could use some attention.I was here in the fall so I imagine in the summer, there is much more to do, including being on the river. There was a bar and brewery with outdoor games. Although you are only about ten minutes from stores and restaurants, the resort really has everything you could need. There is a coffee bar with other assorted simple foods and sweets that was open until 7 pm. The main restaurant, the River Room Restaurant offers a delicious breakfast. I was here for a business event so our lunch and dinner was served in the separate room, but they do offer dinner. The foods were delicious. We had salads and sandwiches at lunch, along with soup. Dinners included a taco night and then chicken, beef and eggplant on the second night. There was someone playing the piano in the lobby on Friday night, that was lovely.If golf is your thing (it’s not mine) there was so many golfers when I was there, so it must be decent. There is a rich history of the resort, pictures around the building show it in it’s heyday with Jackie Gleason, Bob Hope and Eisenhower to name a few. The building has some charm that you can only imagine was stunning back in the day. I saw lots of families with young babies all the way up to seniors.Overall this was a pleasant stay. Although this was a business trip, I would come back (and probably will) for a vacation. The prices were reasonable, the service was excellent and the grounds were beautiful. Although it does not have all the bells and whistles of a new hotel chain, there’s a delightful charm that makes this place feel comfortable. Their customer service makes it stand out and it is what is missing from the many chains and newer hotels.
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October 2023 by Pauk D.
Room temperature was 84 degrees with top and bottom window open. Thermostat doesn't work from October until March apparently. Asked to be checked in and not in main lodge as heard horrible stories and receptionist said 131 per person to stay at one of the newer accommodations. Met another group at restaurant that night and they said they only paid 21 total for all 4 to stay on-site but not in main lodge. Receptionist was extremely rude and annoyed we were checking in at 5 PMIf it wasn't for Zack in the bar and the golf cart guys and the rangers at the half way house my rating would be lowerWe will play the course again as course was in great shape and greens were perfect. but will never stay again. Hotel will lose 4 dinners and breakfast and bar revenue and so will the employees. In hindsight I should have taken picture of room. Looked like TV was ripped off wall and they just placed on higher table and shower curtain rod had to be put back up as it was totally bentMay sound petty as a review but this venue is missing great opportunity as a destination site especially for golfers and it's workers to earn money. I am planning our next Pocono trip and this venue is not on the list.
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October 2023 by Rachel B. Vance
My husband surprised me and our daughter with a quick getaway to the Poconos and Shawnee Inn and Golf Resort.Check in was quick and we went straight to our room to drop off our luggage and were welcomed by cobwebs and a dirty bathroom! We choose the room with a double bathroom and a queen bed/king bed with extra footage and space for privacy. Yet, it looked like no one had checked the room for maintenance in months! There were stands of hair and leaves on the bathroom floor and the view was of the rooftop and satellite. A little of the mountains were visible if you angled your head just right. What really caught me off guard was the lack of support and managerial on staff during our staff. There were at least two weddings on site, but NO one was available to get room service to do a quick clean of our room and NO ONE bothered the next day to check if we still wanted room service. Here's another note: do not rent this room. Housekeeping supply closet is next door and the staff was LOUD outside the door starting as early as 7am!!!!!Again, two nights, three days, and no one call to clean the room. My heroic husband took a towel wrapped around a hanger and removed the obscene webs from around the top of the ceiling.Thank you, Terry from the catering department. She at least attempted to get/find/locate help. The front desk (Destiny, Desiree) was of no help, except to move us to a different room. But no other rooms in the hotel had the beds and number of bathrooms...but maybe after the next two mornings be awaken by housekeeping preparing to clean every room EXCEPT our room, ....maybe we should have considered the offer.We love going to the Shawnee Inn. We love the activities. This time, this room, just was not up to par.
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October 2023 by Michael Bauer
I had a horrible experience when my wife and I tried checking in. I was early and was advised I would receive a phone call when my room was ready. I never received a call. Three hours and fifteen minutes later and over an hour after my room should have been ready I went back to check on the status of my room. My room was ready. Staff said they tried to call without any success. I checked my phone-no call, no voicemail, no text message, no email. I asked for a manager and was told none was available. I received an email from management, Rob Howell. I expressed my concerns, no response. I asked for a manager the next day, no response.I called and left a message for Rob Howell a week later. No response.We ate at the restaurant on property. Our waitress was awesome, but we were brought the wrong food. We made the best of our stay. Completely disappointed in the staff and their unresponsiveness. We will not be returning to the Shawnee Inn.
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October 2023 by Brooke Schechter
We had our wedding at the Shawnee Inn, and I'm thrilled with our decision in booking with them.Pros to having your wedding there is the flexibility in your planning process. Wedding coordinator, Tabitha, did an excellent job responding to questions via e-mail, and was pretty much open to anything I suggested, including a sparkler exit, a pizza party rehearsal dinner, and drinks specifically created based on our favorites!The banquets staff did an excellent job setting up our venue. I was a bride who micromanaged my decor, and they went above and beyond expectation to put together a beautiful ceremony and reception hall.All our guests loved the food, and the brewery on site has incredible pizza!The bartenders on site were lovely, and so helpful when it came to making our guests happy!Lastly, the resort is so beautiful, and put us and our guests in awestruck the day of the wedding, as the weather was beautiful and overlooking the river.While the day is perfect, some critiques include the rooms, as they require renovating; although, they are actively renovating. Half of our guests were thrilled with their rooms, the other half were disappointed as it was outdated. As the bride, we were in an older room that did not appear renovated. The bed made up for it though, super comfy! I also was not entirely happy with the break-down of our wedding, as the staff put our arch near the trash compactor, ready to be thrown away. I also lost a set of chair ceremony floral, which I planned to resell. Everything in the reception hall was put away with no issue. Lastly, we paid extra for a fire pit for the after party, and I provided all decor and items needed for a s'mores station. When the wedding ended, the fire pit was no longer burning, and all decor/s'mores items were on a table in a box, with nothing set-up. I would recommend speaking with events staff to ensure any after party decor is set up to your preferences!
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October 2023 by Rae Lynn Moore
Beautiful historic resort. Keep in mind historic. Lots of history & a Ghost or 2.. I'll start with the good stuff. Restaurants & food on the grounds are all good and reasonably priced. The rooms are basic but comfortable enough. Bathrooms are unique (ours the curtain on the wondow didnt fit length or width). The smores & fire is great, hay ride & golf cart tours are included as well as Axe throwing & Archery. The pontoon boat tour is a must. I feel the price point is too high. There is alot of room for improvement & updates. The fitness room is a complete joke. Every piece of equipment is rusted, the treadmill, bike & elliptical all broken and the all in one machine needs oiled plus the room is filthy. Next up the womens locker room with the ceiling falling down and dirty. The pool/hot tub area needs alot of help, the shower supposed to rinse before going in water I would not set foot into...disgusting. Wall paper is taped, carpets are dirty & dingy. The Thermostat didn't work in our room so asked for a fan and it was so dirty I turned a white wash cloth into black. Not enough outlets IMO. Overall facility is dingy & dirty. I hope it gets some love & updating.Rooms: Small but comfortableNearby activities: Hiking and water sportsWalkability: Lots of trails and walking distance to restaurants & activitiesFood & drinks: All restaurants were good
