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May 2021 by Anastasia Hammond
Worst post office experience I’ve ever had few weeks ago I sent a package to my friend and requested her to sign for it and had no problems with sending it out from shawville and today I get there the woman’s on the phone for 15 minutes talking about something personal while she’s on the clock, she should be waiting on customers and then to tell me that she don’t have the stuff to send it out when she just did a few weeks ago! Really they need better help!
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June 2020 by Taylor B.
If I could give this place no stars I would. I wasn't going to write this review because I'm not sure if it really matters but I've been ticked about this for quite some time now so here we are. I ordered cupcakes online, I was tracking the order but because it was food for some reason the mailing company had trouble delivering to my door. I was updated with an email that stated they had dropped my package off at the post office and I could pick it up there. I went in and was greeted by Scrooge himself, I explained that FedEx dropped my package off to them earlier that morning and I received an email to come pick it up. He asks my name and for my package number, now since it was through FedEx the package number was not the same length as theirs, instead of doing his job and looking for my package he says there's nothing he can do based off the package number and there were no packages FROM THEM to be delivered to my house (something I already knew because they weren't the people delivering). With no luck I go to FedEx, a completely different atmosphere. These people searched the place up and down and told me what I already knew, my package was at the post office that's where their truck had to deliver it to. Aggravated I go back to the post office and try to get some answers, this time I go right over to the manager, Cruella Deville. She knew exactly what I was talking about because she remembered the parcel being delivered to them (now mind you if the first man would've just gotten up out of his seat to ask about the only package that was delivered to them by FedEx ever I wouldn't have had to go back a second time). The lady get my cupcakes then walks back and asks for my ID, I hand over two forms and I'm excited to finally have my cakes, this woman tried to refuse giving me my package!!!!! She said "You know I really shouldn't give this to you given the circumstances" that being FedEx dropped the package there instead of my address, I asked how the hell I was supposed to control that? She had no answer but still wanted to give me trouble, after having to apologize for something I had zero control over she finally agreed to hand over my food. I get home after all that stress only to have all the cupcakes completely ruined and rotted because they didn't keep it how they should've and it looked like it went through a wrestling ring, so I will make sure to never ever ever have a package sent through this post office ever again.
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March 2020 by Canran L.
They are arrogant. They are racists. Don't go there if you want to be discriminated. No customer services and drivers are racing on the College Ave. UPS or FedEx are far more better.
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November 2019 by Abi O.
I'm sure it's probably a waste to review a government building... but here I am! I've had mixed experiences at this location. Some were good with pleasant employees trying to help, but I'm not impressed with their manager. We had a missing package in the mail- nowhere to be found, tracking just stopped somewhere in Colorado. My husband filed a missing package report online but didn't hear anything back. I decided to go and talk with someone to try and figure it out faster. Of course the first day I tried, the manager was gone or busy so they took my name down and said he'd call me. No call that day so I went a couple days later and he was not working that day! I never did receive a call back- it's truly not that hard to dial a phone and at least tell someone there is no available information. Just anything would've been appreciated. I should've expected as much from the USPS but the manager is a person and should be able to at least talk about why the USPS messed up and try to help.
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September 2019 by Nicole N.
ALL this place is good for is losing your packages and just brushing you off whenever you call. From here on out I won't be making an online purchase unless it's completed through UPS or FedEx and i would do the same if I were you, because if its up to this office to get your package you simply won't receive it and when you call for help they won't be offering any service. So unfortunate taxes pay for their miserable salaries when they can't seem to do their job whatsoever.
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May 2019 by J R.
I spent 2+ hours trying to locate a lost package and was brushed off every time at this location. I went in the same day the package was lost, 3 weeks later they still have no answer. The front desk workers are generally pleasant, but if you have a problem with a package there seems to be no way to get actual help to resolve it. Update: They have lost additional packages since this review was written, it is unreal how bad/inconsistent they are with delivering packages. Constantly lose them and there's never any solution when they do. Just "tough luck" and try ordering the item again
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October 2018 by Kassandra M.
Best post office ! Never a huge line. The people are soooo nice. Kevin was amazing although My transactions were so annoying with tons of packages! Thank you thank you thank you
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May 2018 by Lee S.
Like others, including another person from Pasadena, CA, I can't believe how awful "customer service" here is. I'm not going into the whole story, but suffice it to say, it's as bad as the reviews state it is. Sad, because years ago it was a great little small-town USPS. Avoid if you can and use UPS or FedEx. Prime example of a gov't employee not giving a damn.
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October 2017 by Beth N.
Awful customer service. I wanted to call to ask a specific question and wanted to talk to someone, instead I was greeted with an automated voice menu which couldn't understand anything I said and took me 10 minutes to try to use until I was so frustrated with getting nowhere that I just had to hang up.
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July 2017 by John L.
Your mailmen who deliver to Village at Penn State Condo's are morons. They independently decide who should get their mail. Deliver the darn mail. I live here. I pay taxes. Just because I dont get alot of mail does not mean my mail delivery should be cut off by some moron. Not happy with your postmaster and his morons. Sorry there is no other way to describe my frustration. I will raise holy hell if they returned a bill and I am negatively impacted. Guess I need to write my congressman. Wasting time on something this trivial No supervision of the inmates.
