Truist is a business that is adapting its services to prioritize the health and safety of its clients and employees. While some branches have limited in-person access, the staff remains friendly and helpful, greeting customers by name. Employees such as Marleen, Sharon, Jen, Hannah, Jen, Daniel, and Christina have gone above and beyond to assist customers, demonstrating exceptional customer service skills. Customers appreciate the staff's patience, kindness, and willingness to help, even with issues not originating from the branch.