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December 2023 by Phil Haddad
Very friendly staff greet you by name. They are very helpful Marleen, Sharon, jen Hannah a d rhe rest of the crew are the best
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July 2023 by Thomas J Gallagher
This is a review for Truist in general. I have never had so many problems with a bank as with Truist. I opened an estate account with them because they're proximate, but the whole online experience is a disaster. I have spent more time on the phone with Truist customer servixe in the last two months than all my other banks in probably the last 20 years. The have to do better.
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May 2023 by LM Currier
Jen, Daniel and last but certainly not least, Merleen went above and beyond helping me with an issue that did not even begin at their branch. These ladies need to have their customer service ethics duplicated throughout all Truist branches and there would be very few dissatisfied customers. Well done ladies and thank you very much!!!
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November 2022 by Eric P Thompson
Ok… What can I say that dozens of others that review Bbnt in this location and others around have not?? Ok I will make this as clear as I can. I have come up with a new slogan for bbnt “now truist”….. remember you read it on this review first. “Bbnt, banking made difficult” There you have it. Thanx for the staff at multiple branches ( Chris, Nick, Rob ) I personally can confirm that not only this branch, but others, have slacked off enough to earn there low star ratings on google and officially the bank that makes banking difficult. Congrats guys your lack of communication with your customers have made all your 1 star reviews possible.
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September 2022 by Melissa Huyett
Always friendly and helpful. I want to especially thank Christina for helping this non tech savvy girl with navigating online banking. Very patient and kind.
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September 2022 by J. S.
Very helpful at resolving various mattersThank you
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June 2021 by Michele Klinger
Went in today and Sharon was so nice and helpful with my transactions. Thanks so much!!!
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January 2020 by Eric Stitt jr
They wouldn't cash my check and I have an account with bbt and I didn't really know what the problem was.
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May 2019 by Jake Latchum
Great place.
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May 2019 by Jim Watkins
Wonderfull Staff ! About 3-4 yrs. ago I had to put my sister into a nursing home in which case I needed a years worth of bank statements. So I had to go through the ordeal of getting a notary republic that would go to the nursing home- it was not possible to move my sister by car, as well as get two witness' that were not family to meet us at the same time. All done to establish a power of attorney. After I had the POA I took it to my sisters' bank BB&T @3000 Shillington Rd, Sinking Spring, PA 19608) which was recently taken over by BB&T. When I told the bank manager what I needed I also showed her my POA which she looked at and said she did not like the wording of the POA and would not help me and said I needed to redo the POA with the proper wording. So, I went through the process all over again instructing the notary about the wording. So, after I had the second POA I went back to BB&T and tried again to get the bank statements. Again, the bank manager did not like the wording and would NOT help me. Because of the impasse the accounting person at the nursing home drafted a letter and had my sister sign it and she faxed it to the bank (the main office) and that was how we finally got the statements. Well fast forward 4 yrs. And because of new personnel at the nursing home I was asked to do this again to get the bank statements. So, I picked out a different branch BB&T further away (this branch in Kenhurst). So, I explained all this story to the person at this branch and she was like an angel! She was so helpful. She looked up my sisters account and saw a number for the nursing home and so she asked if my sister could talk and understand what was needed which she could and so she called her, asked her for permission to print the documents which she gave her permission to do so and in less than 5 minutes I had what I needed and was leaving. Now I know having the nursing home phone number on my sisters account did help but my point here is the branch at Address: 3000 Shillington Rd, Sinking Spring, PA 19608, Departments: BB&T, BB&T Insurance Services, BB&T Mortgage, DID NOT EVEN TRY TO HELP EVEN AFTER MY HAVING GONE THROUGH THE EFFORT OF GETTING A SECOND POA!
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August 2016 by Ashlee C.
Terrible costumer service. 1 teller working. 1 woman sitting in a cubicle doing nothing. 3 people in a line not moving for 10 minutes. Woman continues to sit and do nothing to help customers who are the reason you have a job. Learn what's important bb&t. Should be a zero. I had no problems ever when it was national penn.
