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April 2024 by Jeffrey J.
Stayed overnight here recently on a trip to New York City. The hotel was simple to find and close to the highway that made it convenient for us to travel to our destination. I had made reservations online prior to staying here. The price for the room was reasonable. When I checked in I was greeted and was given my key to the room. The person at the front desk explain what time was check out and explain what time was breakfast the next morning . The hotel seemed fine from the outside as well as the lobby. Our room was larger than expected and it was clean. The next morning before heading out we had the breakfast that the hotel provided. It was more than what we're used to than a simple continental breakfast. They had a variety of different things for an example Bagels some pastries even make your own pancake machine as well as French toast sticks and scrambled eggs. They also had your usual orange juice and apple juice and I believe they had cranberry juice as well. If I was in town again I would definitely stop at this place.
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March 2024 by Gina Chant
People were up till 330 screaming yelling slamming door, mentioned it to the desk clerk, I said I thought 10:00 with quiet time I was obviously not aware that it was 4:00 a.m.Noteworthy details: God forgive the staff for being so carefree about guests who don't get the opportunity to sleep because nobody will do anything about it.. and we can at 4:00 quiet time on a Friday
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February 2024 by D
Been staying here for years now. This time was probably 1 of the worse. First .....you got rid of the pancake machine. Rooms weren't very clean .....front desk agent telling stories a lil to loud .Safety: Cumru Police Dept still runs plates randomly in the parking lot. And straight post up watching ppl come and go .
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February 2024 by Mary Anderson
The room was very clean and staff were friendly.
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February 2024 by Dan
Rooms: Clean
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February 2024 by C Wynn
We booked a room online, based on the pictures. We were in the room for about 10 minutes before we asked for a refund. In less than 10 minutes we killed 4 roaches! The smell in the hallway was a combination of cats, dogs, cigarettes and weed. At least the staff was nice about us wanting to cancel. After we left we noticed that the amount of the hold on our credit card was higher than the total price we were given online...
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February 2024 by M. Santiago
. Staff is very nice and helpful, never any issues. I’ve stayed here a handful of times.Rooms: Rooms look better compared to the first couple of times I stayed here with in the past few years so there’s progression. Just remove the carpet and the chain on the door! Rooms are very spacious and aren’t too expensive.Safety: Definitely a safe area.Walkability: You could walk to the diner in Front of the property or the pharmacy up the street.Food & drinks: Free breakfast in hotel.
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February 2024 by Brandon
Nice hotel , nice workers , only complaint which they had put the heat on in the room(there was a snow storm that’s why we stayed)and enough towels and toiletries for more than one person . The room had 2 kings size beds so It was for more than one person .
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January 2024 by LEESA BOKOSKY
Room was clean, roomy and
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December 2023 by K Rea
How the front desk handled the situation was a complete disgrace not to mention violation of ADA regulations. As of December 9th 2023 my wife and I had booked a room at this location and upon arriving I went to check in with my wifes Id ready and was turned away that she has to do it. When attempting to check in and verify the room it was made known that there is a Service animal and Immediately jumped to oh we will have to change your room as it has to be a pet room and making sure she clarified that it is not an ESA multiple times she pressed for my wifes medical information when she was told that she is trained for medical alert and mandated that we fill out a pet affidavit and making the statement "It's not an oxygen tank it's still a pet" which clearly states on the form "Does not apply to service animals". She called the assistant manager to verify if we she would let us have the room we paid while claiming we didn't pay for one with a jetted tub and blaming us multiple times making sure to say "you picked the wrong room" and "you didn't book that". After the assistant manager said yes we could still have a jetted tub room she was refusing us access to the room we paid for while we were on the phone with our travel agency and they confirmed that we booked the room with a jetted tub in the lobby infront of her as well as called her and validated it. She was also fairly rude to the travel agency Cs rep. After walking outside for a second to address canceling and getting it refunded and returning as my wifes license was not given back and to get the managers info she was trying to look up info about the ADA to justify her pressing for my wifes medical information multiple times again. We had to continue stating that pressing for that as a business violates medical privacy rights and ADA. Only the business card was given with the hotel lobbies number and manager name with my wifes license.
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December 2023 by Name
I have a disability and require a service animal. I was discriminated against by front desk. "Deborah" I paid extra for a specific room and was refused my room. Front desk tried to force me into a different room then lied and said I never booked a room with a spa in it, even when I had priceline on speaker phone confirming my booking right infront of her. She was horrible and extremely rude to me. After speaking with priceline outside I had to go back in as she held onto my ID and she had the ada website pulled up asking the legal questions but then started asking more towards what disability I have, which is illegal. I would never ever ever recommend this hotel and will be contacting the ada and letting my service dog owners groups know to avoid.Just to add she kept calling my service dog a pet and mocking me, and tried to force me to fill out paperwork for having a pet and kept saying she was a pet and not medical equipment.
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December 2023 by Joe PALAMARA
Nice big clean roomsHowever I am rating them 4 stars because the hot breakfast was barely warmBut it's a nice hotel with plenty of parkingMike and Lily at the front desk were
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November 2023 by kaitlyn maria
Horrible experience... Prices advertised are not correct...spend over 164 dollars for one night.... We saw they advertised a breakfast from 630 to 1030 am... Came down and 9 to be told we missed breakfast by the RUDE AND NASTY employees... Rooms are dirty and smell. I would rather sleep in my car then here ever again.
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October 2023 by Terri Hill
This hotel is listed as a 3 star, but that is not accurate. Maybe a 2 star. It’s been updated. Spacious room. Bed wasn’t bad breakfast had the usual fare. Spots on the bedspread, ugh. The bath towels were the thinnest and scratchiest I’ve ever had. Overall a decent place if they’d just fix those dang towels and replace stained bedspreads.
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October 2023 by Monica Rodriguez
If I could Give this rating a Zero, I would. And This place should try changing it’s name to “THE WORST WESTERN PLUS” at this point too. First off Deborah , you’re customer service is the worst I’ve experienced in my life. I was harassed and accused to doing drugs ( smoking weed)in the room. As soon as I was walking out the room she was snooping at my door , which actually scared me as I exited out the room. She fake coughed and said it smell like I was smoking. Long story short, she’s a whole Karen, and a liar that could of jeopardized my boyfriend’s job and our safety had she called the police as she claimed she would. As a Hispanic woman and my boyfriend being Black she could of put us in a jam behind false allegations. Ppl of color do not go to this place. You will not feel welcomed. Stay away from this shelter vibes/ nursing home/ animal rescue , racist place.
