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March 2024 by Leah Hileman
Deliveries are generally on time, but billing process is a mess. Twice I have received order confirmation after giving my card info, and a delivery, then later an invoice arrives saying I owe because either my card was never charged or it was and I'm being double billed. I also get billed at a surprise date for some rental fee that was never even explained to me, nor am I ever given advance notice. Also, a strange $2 charge with no explanation keeps appearing on invoices but is not being paid when I give my credit card. Been at least 4 months now. Get your billing right and get 5 stars
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March 2024 by CLAYTON ANGLE
on time,,, no hassle..frindley driver
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February 2024 by MaryAnn Shea
This company sucks in customer service
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January 2024 by Pat Simmons
Requested delivery on Friday, January 12th with tank at 35%. On Friday, January 19th I received a text saying delivery had been attempted but was not completed due to a road closure. There was no road closure anywhere around me. At that point my tank was down to 20%. I called and was told we would be put on an expedited ticket. On Tuesday, January 23rd my tank was between 5-10 % and my husband called to find out about our delivery and was told we were scheduled for “tomorrow “. Gas was finally delivered on the 23rd!
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January 2024 by Karen Stitt
Customer Service is HORRIBLE. I paid $800 to have my propane tank filled. Two months later I receive an invoice for $116 (and change) for tank rental. Long story short, I've spoken 3 times to their customer service area that by the way, you cannot understand what they are saying, and told them I am not paying the invoice. I've also submitted two online emails and have gotten no response. In the meantime, I am re-invoiced changing the $116 to $113. Last night I got a call about the invoice (do these people not make notes on my account). I repeated my story to someone who obviously does not understand the English language (or speak it) to which she replied there is a $30 late fee. I told her, come get the tank when it's empty because I will be finding another local propane supplier as I am totally dissatisfied with their customer service. I must say the person that delivered the propane was on time and very friendly. Bad move on offshoring your customer service Amerigas. You've very long standing customer.
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December 2023 by Price Transfer LLC
I appreciate the no hassle experience. They make it simple and easy to do business with them. I have no worries about running out of propane. There drivers come do there thing and leave. Most times we don’t even know there here until we get a notification saying the gallons put in. Prices are fair.
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December 2023 by michael breckon
Timely, efficient service. Driver/delivery tech was personable, friendly knowledgeable and extremely helpful.
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December 2023 by Corin Smith
Your “call center people” are absolutely awful. You should have kept your local offices open. The local offices cared and were professional. Now when I call I can’t understand what they are saying and it sounds like there is a party going on in the background.
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December 2023 by Chris Zamboni
keep changing the rental agreement, looking for a new company in the future
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October 2023 by Gloria Smith
I Have asked your company to come and get tank. We do not get our propane gas from you.
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October 2023 by John Coho
Always timely fill ups.
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August 2023 by Michael Crawford
Appreciate that gas is delivered automatically on time. Feel that the tank rental fee is expensive. I pay more for the tank rental annually than I pay annually for the gas I use.
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August 2023 by Karen Huff
My sister and brother in law has been without gas for 3 days now since Friday July 14, 2023. After many many calls, with only I am so sorry someone will be there maybe tonight or tomorrow (Sunday). Unable to use the stove or shower. It has been so so frustrating! Can’t even heat water for a sponge bath or wash up! My Sister had a stroke 2 months ago walks very slowly with a walker and needs 24\7 care…… well I think Monday they need to call someone else for services, they have been a coustmer for probably 30+ years never late with payments and were on auto refill….. Every single call operator said that they were not on auto fill!!!! That is down right B.S. I fill so bad and am fuming over ther situation…. Shame on you guys, so thankful I have natural gas!!
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August 2023 by Matt Anderson
Extremely friendly service.
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May 2023 by Catherine Jacobs
Never run out. courteous and careful driver. ease of bill paying.
