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December 2025 by Danielle Reed
⭐ 0/5 — Run FAR Away From This Place ⭐
If you value your car, your money, or your sanity, do NOT go to Berks Auto Collision.
They ordered cheap Amazon decals, billed insurance for them, and then never installed them all while my car had custom wrap accents that they were supposed to replace correctly. Total scam behavior.
They drained the battery on a 2023 Genesis with 22,000 miles and then told us we needed a new one. That little mistake cost us $400.
The alignment? A complete circus.
No paperwork.
Three attempts.
Three failures.
Toyota confirmed it wasn’t even done the first time.
Now we have to take it to Genesis because they couldn’t fix a basic alignment.
They never did the required mechanical inspection, AND they never told us that a portion of the repair was denied by the insurance company. Zero communication. Zero professionalism.
This place is sloppy, shady, and dishonest from top to bottom. I wouldn’t trust them to fix a tricycle, let alone a newer vehicle.
Save yourself the headache — go anywhere else.
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November 2025 by Seth Gockley
great experience, car looks great after they got it done.
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November 2025 by Megan Farrell
I worked with Berks Auto Collision through my insurance. Berks Auto was top tier in communication, timeliness, and craftsmanship. It was a long process dealing with the insurance but when it came to the physical repairs and client relationship, Berks Auto exceeded my expectations. I will use them in the future if needed and would recommend them to anyone in need of car repair. Janelle and Josh go above and beyond to answer questions and are honest folks in my experience.
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July 2025 by Drew Pballs
Terrible place to even be….the manager Todd is a complete control freak with little to no automotive experience or management experience…. Worst experience ever
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October 2024 by Alyssa Benjamin
Great customer service! Was glad to see it was even Subaru certified! My car was cleaned inside and out when I picked it up as well as some of the rattles were gone that it had before! I would highly recommend Berks Auto Collision if you ever need a body shop!
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October 2024 by Paul Karmilowicz
Stop quality work coming from this shop. Had a rather small issue with my vehicle and Josh was able to work with the team to fit it in. They completed the work in a very short time and the result was fantastic. They even saved me some money where they could. Definitely come here for a quote if you need auto body work done to your vehicle.
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May 2024 by Mondaddy20 !
Great service all around.
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May 2024 by Jason Hilt
If there was an option for zero stars, that would be too generous for this company. It took 5 months from the estimate to finally start the repair. The lift gate repair took 1 month, and they cracked the glass roof during the repair and didn’t bother telling me. I saw the cracked roof when I picked it up, and they said oops, our bad. Another couple weeks to get the roof replaced. During the roof replacement, the tech stained and damaged the headliner. They didn’t bother telling. I saw the damage when I picked it up, and they said oops, our bad. The lift gate that they replaced also leaked like a submarine with a screen door, so I told them. This time they just ignored me. So, I took the car to Tesla, they fixed all of the issues caused by Berks Auto, and sent them the bill. Total time to fix a lift gate: 9 months. I do not recommend this repair shop.
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March 2024 by Travelle Martin
Taken care of I appreciate all the assistance!
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March 2024 by Steve Knepp
EXCEPTIONAL!!!! FANTASTIC!!!! REMARKABLE!!!!
If all caps means you are shouting then YES I AM!!!!
Never, ever, ever in my wildest dreams did I imagine anyone could PDR (Paintless Dent Removal) this dent out of the door from my Audi Q7, but Berks Auto Collision Center did! Look at the unretouched pictures and judge for yourself. Do these guys know what they're doing? Damn straight Skippy!
Joshua Gilmour handled the entire repair start to finish. Josh has excellent communication skills and exceptional industry knowledge. Of course I understand they use an oudstide vendor, all body shops do. Josh had his professional on the phone while I was sitting at his desk. They reviewed my pics together and discussed process and price. We agreed on a scheduled repair date and Josh stayed. in touch throughout the day to update me on progress. When I was dropped off I saw my door from about 75 feet away and knew instantly they NAILED IT! Up close you can barely tell where the work was done unless you are looking for it. No insurance, no rental car, no hassle.
Without question I wholeheartedly recommend Berks Auto Collision Center for any repair, minor or major.
Note: My only question is who are the idiots that rated Berks three stars or less? If you are reading this and one of "them" yes, I'm calling you an idiot. You likely never gave anyone a FIVE STAR rating in your life. You most likely look for things to complain about. You probably complain about your food order to get a discount and then stiff your server on the tip. Yes, that's you. Cheers!
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March 2024 by Penny Schmehl
Very happy with the work they did on my explorer. It took 42 days but it was because they couldn't get the parts but that was not their fault.
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March 2024 by Jimmy Paps
Amazing work by Dustin and members at Berks Auto. Can't say enough of how amazing the car looks. Also, they detailed the interior of the car as well. This is the place to bring your Tesla to get repaired. Certified Tesla repair shop. Thanks again for the awesome work.
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February 2024 by Jarrod Schell
Worked with Josh, great to work with and extremely helpful with my claims, unfortunately due to auto union strike there's a backlog of cars to fix, and get parts but that is out of there hands. Josh was very upfront and said wait could be longer then usual. Overall so far no complaints and I'm sure I won't have any once my truck is fixed based what I seen!
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February 2024 by Brian D
Highly professional and very accommodating. Unfortunately, my truck was totaled and Berks Auto Collision was staffed very well and treated me well through the process.
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January 2024 by Stacey Wells
My car was hit in September. Berks was only able to get it in to be repaired December 21st. They expected the repairs to take 2 weeks but it only took 8 days, during the Christmas holiday. They kept me informed with every step and when we picked it up we were amazed at how beautiful it looked. It now looks better than it did when we purchased it from Piazza.
