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February 2024 by Brian D
Highly professional and very accommodating. Unfortunately, my truck was totaled and Berks Auto Collision was staffed very well and treated me well through the process.
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January 2024 by Stacey Wells
My car was hit in September. Berks was only able to get it in to be repaired December 21st. They expected the repairs to take 2 weeks but it only took 8 days, during the Christmas holiday. They kept me informed with every step and when we picked it up we were amazed at how beautiful it looked. It now looks better than it did when we purchased it from Piazza.
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December 2023 by Robert Keppley
Prompt and courteous service.
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November 2023 by Jeff Miller
If Your time matters, and you like communication this is not the shop for you. I had a terrible experience they had my car for over a month and kept telling me... your next, your priority, Top of the list lol every time i called yet, they refused to do anything to make me whole in the situation very frustrating
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October 2023 by Virginia Thress
I can’t say enough great things about this place. I took my car here after my car had been in the shop two other times with a different shop and was in worse condition than what I had dropped it off. After being completely frustrated, I took my card to Berks auto collision as my second shop since the first shop did a horrible job twice I should have come here from the get go because they did an amazing job on my car back in 2017 when it was hit and now my newer car got hit and they were just so professional and really turned my car back into its pre-collision condition in less than 3 weeks. I am so grateful to Dustin and his team.
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September 2023 by Y'vette Gayle
The folks at Berks Auto are awesome; they are professional and their actions show they really care about you as a person and the work they do to your vehicle. I highly recommend Berks Auto Collision!
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April 2023 by Rosa Lopez
awesome experience took 6months to get my car but awesome service and staff worked with me.Very Satisfied
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February 2023 by Michael D.
Do not go here. Always keep the vehicle longer then they need to. Extra "hidden costs" and sub par work. I don't know who can elect to drop their vehicle for 4 months just to get it back un-inspected and incomplete.
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December 2022 by Alan Potsklan
Had a accident with a deer on July 25th. Took the car in to get an estimate because my insurance company told me they are a preferred auto body shop. Lesson learned, never take the car where the insurance company wants you to. Unless you are okay with them having your car for months on end,do not take your car there. After waiting for two months with my time frame to get my car done still another 2 months away, I had it towed to the auto body of my choice and they finished it in less then two weeks. Berks Auto Collision Center will lie to you and make up excuses on why it is not done, even though they had all the parts, so beware of this shop and avoid at all costs.Services: Painting
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October 2022 by Jason Jones
My car was in an accident in October and I had an estimate done at Berks Auto shortly after. The drop off appointment was scheduled for December 23. Dropped the car off on the scheduled day and picked up a rental car. Was continuously told by Dustin that my car was being worked on, but going slow because of the backlog of cars. Get a call from rental car company end of January (4 weeks later) saying they are no longer paying for the rental as Berks Auto Collision could not provide an update on my car. I had to return the rental car and went to check on status of my car. My car had not moved from the same spot that it was dropped off in 4 weeks prior. I picked up my car and Dustin continued to promise that my car would be taken in soon to be worked on. After 4 months of waiting and being strung along, siting staffing issues, difficulty getting parts, a backlog of cars, etc., I decided to take my car to another repair shop. I was unable to get a rental car as Berks Auto Collision had used all the days that the insurance was willing to pay for. Will not use again.Service: Body & Trim
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August 2022 by Michael Dutka
Just went in for a estimate on rust damage. The appraiser pointed out that the cost of fixing it would be .ore than the car was worth. They could have done a patch work just to cover the hole but he was honest. I wod trust them to work on my car anytime.
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July 2022 by Paul Torchia
Dustin, Cathy, and everyone else at Berk's Auto Collision Center provided fantastic service end-to-end. They're the only Tesla-Certified body shop in the area, so they are overwhelmed with demand. Even so, they gave me (and the other customers I observed in the shop) very personal attention. They were extremely attentive throughout the process, provided regular updates on parts and status in the repair process, and responded immediately to questions and calls. When my car was finished, it was absolutely perfect, with no defects or paint shade differentials. It was returned freshly washed and with plenty of charge on the battery. I would return to them in a heartbeat.Services: Painting
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May 2022 by Andrew Kraft
Berks Auto was very professional and performed excellent work on my truck! The end result looks better than new! They even took the time to buff out some unrelated scratches and cleaned the interior! Couldn’t be happier!Services: Painting
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April 2022 by Amber Barnes
Zero stars was not an option ? people are very nice but the work is disgraceful and disgusting. If you’re reading the reviews, ignore the ones who gave it more than one star. DONT. EVER. TAKE. YOUR. CAR. HERE. my car that was a gracious gift to me (Tesla-60k car) was taken here unfortunately and I am a mom of two little ones mind you…anyways, my car was pristine until we had gotten into a car accident. The unfortunate part was the insurance company decided to send it to the closest auto body shop that is “Tesla certified” (berks collision…should have that title revoked from them) The interior was pristine as well, even with my two boys who are very young. GROWN ADULTS messed up the interior more than what my children did and my kids know better. There were Knicks in the paint, scratches in the interior and the clips of the dash were sticking out when we got it back. The paint was horrible. The car was taken back after it was messed up and realistically should be taken back again. SMH never again. Save yourself from this monstrosity of a place. Hope someone can turn the place around what a shame someone who would ever call themselves a business, letting stufff out of their garage like that.
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April 2022 by Darcie Saar
We highly recommend taking your cars to Berks Auto Collision. We have had excellent experiences using this business multiple times. Their professionalism and attention to detail allowed us peace of mind after our accident. They were able to fit us in, work miracles on our car, and get us back out on the road quickly. They also helped us navigate the confusing auto insurance process.Services: Painting
