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January 2024 by Chris Heckman
Was in a hurry a encourted a large line (understandable) I was then skipped and ignored, causing me to be even more late. Then in the middle of my transaction they stopped and went to help another customer behind me ... again. Then she went to help someone else with a problem, once again ignoring me. I will NEVER EVER come back here!!!
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November 2023 by Marge Stiller
everyone I have a come in contact with has been extremely helpful and so nice. It’s a pleasure to be there.
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September 2022 by Matt Keperling
I've been with this Bank for 20 years and I've just watched it go down hill at an exponential rate. In the past 5 years, 2 local branches have closed up completely, leaving this supermarket branch the closest one. 2 months ago, I went in to get a cashier's check, was told I had to wait (which ended up being 15 minutes) while the only employee that could process it was in the bathroom. Last week while attempting to do a withdraw, I was told I would have to wait at least 10 minutes because the system was down. The tellers have never been discreet with deposit amounts.Would I recommend this bank to anyone? Absolutely not.
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September 2022 by heather
I know the bank is closed as it's Sunday. I attempted to withdraw 160. The transaction was processing and the machine read can not dispense cash transaction canceled and no slip printed. I get online and have a 160. Pending withdraw. I called. Customer rep was not helpful. He stated I have to wait 10 days for an investigation. I spoke to the self checkout person and they started to help me and got busy and called called someone. I was still on hold with the bank trying to figure out why it will take 10 days as other people were attempting to get money. The store has cameras and the ATM has a camera. You can see I didn't get the money! I love my giant. I am disgusted with the bank
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August 2022 by Mom
I know the bank is closed as it's Sunday. I attempted to withdraw 160. The transaction was processing and the machine read can not dispense cash transaction canceled and no slip printed. I get online and have a 160. Pending withdraw. I called. Customer rep was not helpful. He stated I have to wait 10 days for an investigation. I spoke to the self checkout person and they started to help me and got busy and called called someone. I was still on hold with the bank trying to figure out why it will take 10 days as other people were attempting to get money. The store has cameras and the ATM has a camera. You can see I didn't get the money! I love my giant. I am disgusted with the bank
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August 2022 by Erica Wang
Waited for more than 45 minutes , and the manager, seems like she doesn’t care how customer feel, so we decided to close the account right away.
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June 2019 by Trevor
Great service, great hours. They also have free business checking.
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May 2019 by hfloss1
"Most convenient bank in Berks County" if I say so myself. Only bank open 7 days a week; 10-7 weekdays, 10-3 weekends. Kill 2 birds with one stone and grocery shop there as well.
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October 2018 by Javier Ramos
Very convenient and also a kind staff.
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May 2016 by Joshua Gene
Very friendly and courteous. I don't like banks or bankers but this bank is the one I would recommend
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October 2015 by Jane Gill
Very slow service and everything takes forever here. Very poor.
