Giant Eagle Pharmacy is generally considered a great pharmacy with a great and professional staff. Customers report that the team members are nice, act professionally, and advocate for them. The experience is usually good, with medications ready on time. However, there are some noted issues. The drive-thru can be very slow, with long waits even when only one car is at the window. There have also been frustrations with the external prescription management app, where customers could not get help at the pharmacy for app-related sign-in problems. While one isolated incident involved an unfriendly staff member who later apologized, the overall sentiment is positive toward the pharmacy itself and its staff.
