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March 2024 by M G
One of the most complete inventories of bikes in the area. Good service and knowledgeable people
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February 2024 by Thomas Dunkle
Stopped in to rent my son a snowboard package for the day. Was greeted with exceptional service. They were helpful with every question I had about their store as it was my first time to it. Will visit again in the future.
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February 2024 by MICHAEL J SELTZER
Great service. Personal attention from the owner.
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February 2024 by Lisa Faidley
Great prices, helpful service!
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February 2024 by Jason Vello
Entered the store with a service dog and was told to stay at front entrance. Poor service. Won’t be coming here again.
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January 2024 by Christopher Minott
Great little store packed with inventory. A crazy collection of the latest gear and stuff from decades ago. Best prices in the area for ski rentals. Were able to buy used helmets rather than renting for $10 / day.
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February 2023 by Lauren Bright
Horrible customer service by whom I assume is the owner. We were the only people in there simply trying to decide whether we would like to splurge on purchasing a pair of board boots for our son or rent a pair for the time being because we own a board already. I simply asked to try a pair of rentals on since they were more of his size to see the difference and the gentleman was very rude back to me when stating that “we weren’t going to just “try” some on but rather we were either going to buy or going to rent, end of story.” Even though I didn’t care to spend a dime at this point with this man I chose to do the right thing for my son and rented him some boots. He also failed to mention that he was going to add on an extra fee simply because I was renting them at 7:30 at night for the NEXT day - discovered this only upon studying my receipt. We have been to this ski shop many many times over the past 15 years but I will do everything in my power to never have to rent or purchase anything from here again. I will certainly buy a pair before returning back to ski again. Had my children not been with me I would have given him a better piece of my mind.
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January 2023 by Rachel B.
We reserved ahead for our 7 springs trip and arrived to find all 5 pairs ready to go. Skis were in good shape and boots were standard rental stock. We were in and out quickly even though we were completely disorganized. Appreciate the patience of the staff. Less than half the cost of resort rental and open late for returns. Right on the way home if you're heading east
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December 2022 by Richard douds
Purchased two bikes in July’22(approx. $1800 w/accessories)after 35 miles of use we had to bring the bikes in for a problem with the brakes. In total over the next two months we had the bikes in five times for the same problem. The mechanics did clean the discs and on the second return changed the pads. Not long after that the same problem was back and they tried cleaning again which was just another temporary fix. When we had them there again I was told by the owner(Craig)that there was nothing more he would do and that all brakes make noise and vibrateI contacted trek and they had me take the bikes to another dealer who ended up changing out the entire braking systems on both bikes to fix the problemI was told that rt 31 should have bedded the brakes in before we took them—The owner did not do this or tell us that this needed doneAs you can see in many numerous other reviews that the attitude of this shop owner is deplorable. He talks down to his customers and doesn’t seem to care at all. He would repeatedly say that he has been in business for 35 years and I guess that makes him right about everything. All he needed to do was to call trek and they would have simply taken care of the problem (warranty issue)immediately as I and the second dealer didThe owner will say that I rushed them for repairs (one trip in I did call ahead of time like 3 to 4 pm and the younger mechanic told me to go ahead and bring them and when it was closer to closing time I told him that I could bring them back another day but he said that he was okay. Owner had a different storyI only purchased bikes from this location because it was five minutes from my house instead of going to Pittsburgh area or Johnstown. My mistake!!Anyhow be sure to read all of the negative reviews on this place before you decide
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October 2022 by David Fisher
Very nice guy! He was also VERY knowledgeable about all the products he sold me. He definitely know his stuff. Great prices too honestly! - Dave
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October 2022 by Dan Weaver
The staff spent a great deal of time with my son and I, making sure that we were purchasing the right products, and that every was safe and secure before leaving the premises. A+ customer service.
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August 2022 by Tom Hobaugh
Bought a electric bike here. They took a lot of time with me and even took my old bike on trade. Excellent service. They have a free tune up service within 60 days of purchase. Great place to buy bike.
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July 2022 by Carolyn W
Owner was quite rude and demeaning. I have been a customer for many years and will not return. I hope the employee that heard his responses to me does not repeat his behavior with other customers.
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June 2022 by VigScott
Craig made it really easy to do business. I had a unique situation and we were able ti immediately come to an agreement. He's fair and honest.
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May 2022 by Tonya Riggs
We rented skis, boots and pools for our 2 daughters for the whole ski season 2021-2022,, the equipment was great and service was quick, efficient and very organized.
