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May 2023 by Brian Spangler
At this point I got somebody else the fuel.
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January 2023 by Sands
Doesn't answer the phone and takes FORRREEEEEVVEEERRRR to get the fuel delivered!!!! This is the worst fuel company I ever seen.
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December 2022 by Furry Plays
Doesn't answer the phone and takes FORRREEEEEVVEEERRRR to get the fuel delivered!!!! This is the worst fuel company I ever seen.
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November 2022 by Linzy Schrock
The worst customer service. We called to pay off an invoice, was told it would go through within 3-5 business days. It has been 2 weeks and still hasn’t processed. We’ve tried calling multiple times every day for a week now at different times, have left multiple voicemails and no return call. I find it hard to believe all the employees there are always on another phone call. I guess they take really long lunch breaks.
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November 2022 by Andrew “Beard Productions”
I've been trying to get ahold of Somerset Fuel Co for weeks now. Seems like the entire office is on vacation since nobody answers the phone, no matter what time of day I call. Left voicemails and still no one returns my call. I guess they don't like money.
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August 2022 by Bobbi Ruffing
I have tried for months to get corporate to contact me because they continued to send me a bill which was paid And I have gotten no return phone calls also the employee in Somerset doesn't even have information on the company that runs them
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January 2022 by Rich Pearson
After years of deliveries, and with a $4,000 credit in my account, they stopped delivering months ago because "they couldn't find my house"! Last night we ran out of oil. They put us on the list for TOMORROW because "we don't have a truck today." Our house is freezing and they don't care. It was THEIR FAULT that we ran out and THEY DON'T CARE. Do not use this company under any circumstances. They are a scam!!!!!! UPDATE - two days later and we still do not have oil. Yesterday's excuse was that they didn't have a truck. Today's is that the driver wasn't coming to work until after noon. We have company coming tonight and the guest room is frozen.
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March 2020 by Ron Beitzel
Called Friday and told them I was out of fuel. He said they would have it delivered Monday or Tuesday. It’s 4:00 Tuesday and no fuel. I called them and they said they have the order but it won’t be delivered today and she didn’t know when it would be delivered. I canceled the order and called someone else who wants my business.
