Truist, a long-standing bank, has been praised for its exceptional customer service and support, especially during these challenging times. The bank's employees, such as Victoria, Melanie, and Susan, have been described as "super kind, patient, and helpful," providing "spectacular customer service" and making it "so easy" to handle various banking tasks, including international money transfers. Customers have appreciated the bank's "old-school" approach, where "people actually answer the phone," and the "expert assistance" provided by the staff, who are "top-notch" and "deeply appreciated" for their professionalism and ability to navigate the system efficiently. Despite temporary service adjustments to maintain health and safety, Truist continues to deliver a positive banking experience for its clients.
I had a number of things that needed to be taken care of within a short period of time. I was very pleased with the services and the expert assistance that I received from Melanie . She was top-notch, knew what she was doing, was able to navigate the system very well, courteous and professional. Deeply appreciated . Thank... read full comment
