-
December 2023 by Rei
Horrible customer service. Racist staff. Our business partner attempted to open a business account and the cops were called stating their license was fake. Cops arrived and confirmed it was real. They will lose a lot of business over this. Do better!!!!!
-
September 2023 by bendeline cox
The drive up ATM is ALWAYS out of order
-
August 2023 by Joan Boyd
The Mac machine is terrible. Always a problem! Thinking of switching banks because of this problem!
-
May 2022 by Frank Beans
A bank that closes at 4pm on a Friday???
-
February 2022 by D Ferrara
The staff is great. However this branch seems forgotten. Other branchs have been remodeled and updated but this one has not. The ATM does not always work and you have to work with corporate to get results. The parking is very tight. The branch closes before most people finish work for the day. Most of us work till 5 and then need drive time to get to the bank.Quakertown and Warrington are very nice.
-
December 2021 by Shante’
I went into this branch to open an account and from the moment I walked in I had excellent customer service I was greeted with an hello from a teller and the teller pointed me towards Marilee and when I say she was a great help she helped me with no problems she was patient and polite my over experience at this branch was wonderful will definitely always come here if I must come inside a branch
-
September 2021 by Nicholas Nelson
Horrible Customer Service. I tried to cash a check that was from there bank and was told they couldn’t cash it but I could deposit it. I don’t understand how I could deposit it there if I don’t have an account with them or why they couldn’t cash a check that clearly was from someone that does have an account with them. When I asked these simple questions hoping for any reasonable explanation, they where rude and even started yelling at me. Thanks shawndaaa, I know why I don’t bank here
-
August 2021 by Jon High
What bank closes at 4:00 on a Thursday?!?!?!?This one right here in Souderton!!!! Really messed up my day!!! Thanks for nothing!!! I have closing on a house tomorrow, and needed to wire money, but not here!!! Thank GOD I can change banks after tomorrow!!! You guys are the worst!!!
-
April 2021 by Anna Marie Mosley
Need people skills........A little kindness could go a long ways !
-
December 2020 by Music Lessons
Citizens bank souderton, awful customer service. Ive worked with 10 or 12 other citizens bank branches and this one is at the bottom of the list.They have exceptionally rude staff (except for 1 guy is ok to me sometimes) but all the other staff ive dealt with are awful.Not flexible with deposits and withdraws and they give me a hard time with my transactions. If you can, go to lansdale or chalfont. Or even north wales. Never had a single problem with other branches. Only souderton.Please get your self together souderton and get better attitudes for your customers.
-
August 2020 by Rosa Gramajo
ATM always seems to have some issue from being able to dispense cash to accepting cash deposits. Not sure what the issue is but all the other Citizens ATMs seem to be working fine except this one. You just never know if you're wasting your time until you pull up....
-
July 2020 by Kelsey Helman
This branch has helped saved me hundreds of dollars on student loans and they are all super friendly.
-
February 2020 by Bernard Osei Boakye
The worse citizens bank branch i have ever walked in. Very rude and unprofessional. I wish i can rate zero.
-
August 2019 by Barley Culiner
Very pleasant experience, nice staff and convenient location . I'll be back when I am in the area
-
July 2019 by Truong Dang
had no issue, set up account and nice people, never met unprofessional people yet, maybe they finally got rid of them and hired better people.
