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February 2024 by Sally Walsh
We picked up pretzels that were listed under a specific name for our school dance. The company gave us the wrong order and charged us wrongly for it. After realizing the mistake the girl working there was unapologetic and when we called them they did not answer. This led to us customers having to handle the situation by meeting up and swapping the two wrong orders. This issue luckily was resolved through the dedication of the customers to make the events happen, but it was close to leading to a major problem for both events as our group was wrongly charged hundreds of dollars for pretzels that were not the correct order and the other group was missing pretzels that they needed for their event to run smoothly. I hope the company reviews to ensure that no events in the future have this issue, thank you.
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September 2023 by Glenn Pritchard
Good pretzels
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August 2023 by Not sure what to put here
The girl working on the pretzel side tonight sure was miserable
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July 2023 by Brian
The girl working on the pretzel side tonight sure was miserable
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June 2023 by Larry Laudeman
STAFF IS AMAZING PEOPLES,, UNFORTUNATELY Told go away , we don't have walkin customersJust phone ordersUnderstand being busy ,But turn away people when your sign says we are OPEN. for business I'd hopeI'LL NEVER GO BACK !Never felt so stupid for going into a local Souderton store front to buy food before !WALK IN BAD !100 PRETZEL PHONE ORDER GOOD
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June 2023 by Samantha allmond
I would have to say this is by far the worst pretzel factory, I came to day a little after 9 am and was told they are not making any more pretzels for the day !! Like what ??And side note the Rita’s that’s inside also never has any flavors.
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May 2023 by Junior Garcia
The combination of ice cream and pretzel is very nice.
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January 2023 by Morgan N.
Unlike other Philly Pretzel Factories, you have to order everything online, a day in advance, unless you want the single large pretzel. When I arrived on Saturday, all I wanted was a tiny handheld shaker cup of the mini rivets, but I was informed that these could only be supplied upon receiving an online order. In essence, you have to know a whole day in advance that you want 8-10 small nugget-size pretzels. This is something I've never seen or heard of at another Philly Pretzel location. I inquired for the smallest size mini hot dog, was told that I had to buy it online ahead of time, and was then told the same thing regarding the mini cheesesteak and a single hot dog. I then enquired, "Well, is there anything on this menu I can get right now?" And I was told just a large pretzel. I don't know how this store survives if it's operated like way. It'd be comparable to going to McDonald's and being informed that you must order a cheeseburger a day in advance.
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November 2022 by Mark McAndrew
Couldn’t get anything for 2 weeks. Go elsewhere.
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August 2022 by Patrick Murphy
The staff is beyond friendly, always a smooth process to get delicious food. Their call-ahead ordering is also simple and reliable.Now with Rita's in the same building, it's an awesome stop for the family.
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April 2022 by Jean Haberkern
Great pretzels! I love twisted Tuesday specials! Thank you ?
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April 2022 by CHRIS SHEVA
Fresh right out of the oven nice people
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February 2022 by Jack-Jen Carey Dowler
The employees are the best part of this business! They absolutely go out of the way to take care of the customers! We will definitely go out of our way to come back.
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December 2021 by Michael Cameron
Soft pretzels should be soft. I have been there 10 times and at first the pretzels we’re great. But now every time I go there the pretzels are not warm and the pretzels are hard as a rock. I go to Lansdale Pa to my pretzels now! Very disappointed
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November 2021 by Patti Keeler
The manager /owner? and his staff could not have been more friendly.. I have ordered pretzel trays twice in 3 months and both staff and service were exceptional! Thank you!
