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February 2024 by Dan
Slowest pharmacy experience to date I just can’t wrap my head around it.You won’t die from a lack of medication but of old age….I am considering changing my insurances over how awfully slow it is. I got things to do and it doesn’t involve waiting in a 4 person like with 3 in drive through in a rite aid.
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February 2024 by Walt Matthews
Rite-Aid Staff tonight was friendly getting my prescriptions together for me. They seem overly busy so wait for the notice when your items are ready.
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December 2023 by Mike Moyer
Extremely slow service. This place has a drive through that you can wait in for 30+ minutes easily. I sat and waited at the drive through, then when I got to the window I watched the one lady help 3 different people at the counter before even realizing I existed at the drive through. The staff is extra stressed and they will gladly tell you it’s because of rite aid corporate, they close stores and keep the same number of employees without hiring more staff to assist in the added number of customers. Although I have been treated rudely by staff here before I want to stress that this is not the staffs fault, this is corporate greed at work. I will just take my business somewhere else eventually. Specialty pharmacies such as small town pharmacy in Quakertown are much better and all about customer satisfaction. I just feel as though I shouldn’t have to drive from Souderton to Quakertown just to get my meds because rite aid can’t hire more employees.
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November 2023 by M
I just went to this pharmacy today because I needed to get medicine for my kid who was at the emergency room earlier this morning. I have been coming here the last two years and people have always been nice. Unfortunately, today was my first experience with a lady whose name is Sherry and who works at the pharmacy. Since the get go she didn’t seem to want to deal with me because when I had to drop off the prescription papers she said with a bad attitude that one was a prescription but the other wasn’t. The doctor had already sent the prescription electronically to the pharmacy for three medications but this lady Sherry said that only one was a prescription. She also told me I was going to have to wait 20 minutes to get the one medicine for my kid. So I waited 40 minutes before coming to the counter again so I could just get it without been told to wait longer. So when I inquired if the medicine was ready she said that I was not going to get it due to the pharmacist’s order. She was still speaking with the same bad attitude to me when she said this. This led me to call her out for her treatment earlier and when I did she said “I don’t need this” and walked away. To make matters worse, I witnessed as I waited earlier during the 40 minutes wait that I took to get back to the counter that she was nice to the customers who came to drop off or pick up their prescriptions. What was the difference between they and I you may ask; well it is that they were all white while I am Hispanic. In addition, I didn’t get no even one of the three prescriptions the doctor had sent electronically to the pharmacy so I left with none of the medications that the doctor had prescribed for my kid thanks to Sherry.
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August 2023 by Michael Sell
Just let you stand around and ignore you
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May 2023 by Dea Rogers
Go to pharmacy for all my needs!!
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December 2021 by Stephan Ngalabwe
Worst place for COVID test in the area
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January 2021 by Victoria Moises
It's a shame how poorly the management treats their associates; it's actually quite childish. Great customer services starts from within; if you are unable to treat those you work with respect, you can't expect the customers to receive quality service. Unfortunately I have witnessed management being very disrespectful to an employee at this location. My recent visit felt as if I was walking into high school with the one employee walking around talking to friends and on her phone (not to mention with blue hair ?) no seeming to do much of anything ans not very helpful, fortunately a nicer employee was able to assist, apologetic and helpful.
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July 2020 by Shannon Higgins
Best Pharmacists who really care about the health and pockets of their customers. I have met two of them and they are both great. I leave thinking about how great they are every time I need to call or pick something up.
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September 2019 by Mike Husmen
what happen to service !?
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September 2019 by Thomas Blase
Clean and stocked
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September 2019 by Bri N.
Rude pharmacist staff not helpful and make it seem as if you're a burden , very unprofessional
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September 2019 by James W.
There aren't too many Rite Aids around anymore, this one is has a decent selections of items, but I'm not overly fond of the shopping center and parking lot it is in which affects if I want to come here. There are other, closer alternatives in the area.
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July 2019 by Danielle Shannon
Very polite and helpful. Also quick check out.
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September 2018 by leone luego
If you want to use a $100 bill, they choose not to use a counterfeit pen. Which is confusing, because that is what EVERYONE does. Be prepared for the clerks “eye test†to pass your currency. In addition to, the clerk may look at you as if you are up to no good, like my wife was, judged. “This looks funny†she said. I hope she chooses not to blame her coworker, it was not his fault. He didn't raise you, Cindy. At least she didn't call the police.
