-
April 2024 by Anna Kapustina
No offense, this is an honest review.
We chose to work with Stellar Mortgage company out of many morgage companies for the following reasons:
1. One of the best interest rate offers.
2. Steve seemed very trustworthy, businesslike and reliable.
We realized our dream and bought a house thanks to this company, thank you so much!!!
However, the process itself was not very smooth. When our case was handled by Steve's team and not himself, there were problems that no one was eager to solve until we push it ourselves.
We learned all the steps of getting a morgage from our real estate agent, not from Steve's team. Our case was handled by 4-5 people and no one could explain anything clearly. The documents that we sent to one of them, the other one didn't receive, everything was constantly mixed up, as a result we got a very bad commitment, which Steve's team sent to the seller's real estate agent for some reason, after which this party panicked. They were demanding documents from us that were not up to us but the work of Steve's team. We felt like we were between a hammer and anvil. When we finally found out that David was responsible for our case, he just wouldn't talk to us - he never contacted us once during the whole time. The only one who got in touch was his assistant, who was surprised that the wrong documents had been sent to the underwriter by mistake. When we tried to clear things up, Carina on Steve's team would ask "Who is this girl?", "You're not my bosses so I have to report to you". We were shocked by this attitude towards customers. She started asking questions like what kind of business the husband had, like we hadn't gotten preapproval yet. And we have a contract closing in a couple days. Our house was on the line. Unfortunately until the last moment we were in limbo and were not sure if we would get a loan for the house.
Perhaps if we were buying a super expensive house, Steve's team would be nicer, but that's a very poor indicator if your attitude depends on it.
All ended well, but if you ask me if we would have wanted to go through a similar experience knowing the outcome, I would say no. Nevertheless, we have retained sympathy for Steve, so I give 4 stars rather than the 2 or one that his team deserves in handling our case. If he makes an effort, he can improve the teamwork and especially the attitude towards customers, which I wish him to do. Anyway thanks for the experience.
-
March 2024 by Barfiya Tayirova
This is such a great mortgage company! The entire team was extremely helpful and responsive, even after our transaction closed. I Highly recommend them for any mortgage needs.
-
March 2024 by Zilola Turaeva
Got preapproved for fha loan home purchase. Low rate and great service
-
March 2024 by Rustam Turaev
Received mortgage preapprival to buy our first home! Low rates great service
-
February 2024 by Елена Сидоренко
Steve helped us buy our house and after 3 years he still helping us with the loan servicing issue he's a great mortgage lender
-
February 2024 by Luz Padilla
This was the best experience I ever had when it came to something so important like buying a house. They walked me through the whole process by holding my hands. They made me feel like I was a family member Lances was awesome he always picked up my called. I am so happy that I had them with me through this process Thanks everyone for your support and understanding throughout this process
-
February 2024 by Nick Feretti
I had a great experience with Steve Umansky, who helped me get a mortgage for my new home. Steve was very professional, knowledgeable, and responsive throughout the process. He answered all my questions and explained everything clearly. He also found me the best rate and terms for my loan. He made the whole process smooth and stress-free. I would highly recommend Steve to anyone looking for a mortgage. Thank you, Steve, for your excellent service!
-
January 2024 by Val Nara
Stellar Mortgage Team! I want to Thank everyone for quick smooth transaction!Special thanks to Lance Wilson forQuick response , best explanation andAlways answering phone!It was a pleasure working with you Guys! Great job Steve with buildingStrong knowledge TEAM!Best of Luck in the Future !Highly recommended !!!
-
January 2024 by Dan Nabugornov
This agency is truly awesome! Steve ran our digits, provided us with all possible options and reinforced a sense of hope with legitimate numbers. Huge thanks and sincere wishes to this agency!
-
December 2023 by Yulia K.
Working with our mortgage agent was a seamless and positive experience. Their expertise and guidance made the process smooth, and they were always responsive to our questions. Highly recommend for anyone seeking a reliable and knowledgeable mortgage professional!
-
December 2023 by Aleksandr Kuzmin
Working with Steve from Stellar Mortgage was an exceptional experience. Their expertise in the mortgage industry and commitment to ensuring a smooth process made a significant difference in securing our home loan. He provided invaluable guidance, promptly addressed our concerns, and navigated us through the mortgage journey. His professionalism, attention to detail, and clear communication made us feel confident and supported throughout. We highly recommend Steve and Stellar Mortgage to anyone seeking reliable and dedicated assistance in their mortgage endeavors. My family would definitely work with them again in the future for any real estate financing needs.
-
December 2023 by Oksana Partsei
I had a meeting with Steve Umansky today for a mortgage pre-approval. Steve was straightforward and very helpful, explaining the process from start to finish. We hit several problems in the process, but he explained to me how best to solve them. I would also like to note that Steve, in addition to English, speaks Russian and Ukrainian, and it was especially nice for me to hear that he could speaks to me Ukrainian.
-
November 2023 by NARGIZA
This week marked another successful investment property purchase, thanks to the exceptional assistance of the Stellar Mortgage team. Our collaboration with Steve isn't new, but each deal reaffirms why we choose to work with him. One standout quality of Steve and his team is their willingness to tackle challenging projects that others might dismiss as impossible. They don't just take on these tough cases – they bring them to successful completion.What impresses me the most is their commitment to providing clients with the best possible terms. They patiently clarify every detail, ensuring a clear understanding of the process. Their reliability goes beyond words – they consistently fulfill all their obligations, a trait not always easy to come by.I wholeheartedly recommend Stellar Mortgage as a trustworthy and capable partner, whether you're eyeing investment opportunities or seeking your dream home. Their proficiency and dedication make them a standout in the mortgage industry. ?? #StellarMortgage #InvestmentSuccess #TrustedPartner
-
November 2023 by Mikhail Strashnov
This week we purchased an investment property with the stellar mortgage team. This is not our first deal with Steve. Based on my experience working with Steve, I want to highlight the unique feature of him and his team. They take on projects for which other companies say “no chance,” and, most importantly, bring these deals to fruition. At the same time, providing Clients with the best conditions, patiently explaining every nuance. And most importantly, the guys from Stellar mortgage fulfill all their obligations. Therefore, I recommend Stellar mortgage with full confidence as a reliable partner when purchasing both investment housing and a private home.
-
November 2023 by Olena Zimina
Thank you for the good experience working with you! This is not our first deal and I hope not the last. We are satisfied with your work and support of the entire transaction. From the very beginning until the last paper is signed. You were available around the clock 24 hours a day. Thank you for your work, I know it's not easy)
