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March 2024 by Shtolz Zaripov
I absolutely thought this place is the worst. I will make sure not to come here ever again. The manager literally charged me $10 for forwarding email to print out my papers. Also she charged me for her own mistakes, printed out one page twice and then she had the nerve to tell me it was my mistake. These type people shouldn’t work at a store like this. These types of people are the ones that embarrass the company. Absolutely the worst manager I have ever encountered.
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March 2024 by Jan Levitt
Very helpful friendly and very organized
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February 2024 by Steve Goldenberg
Very knowledgeable
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February 2024 by Sandra Whitfield
I had a very pleasant experience at this store. The store’s cashier was respectful and professional during my visit. I was searching for several items and I was in a rush, but I also had quite a few questions! However, the cashier was patient and attentive as he responded politely to all of my inquiries. He provided excellent customer service! I will definitely return for future purchases.
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February 2024 by sohail bashir
I had an amazing experience at the UPS store. The owners are excellent, ensuring uncompromised service with timely, competent, and hassle-free assistance.
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October 2023 by Jenni K
The WORST customer service. This applies to the little HS/College kids that work here and the OWNERS. Every time I come in, it is always something from them. A simple Amazon drop off return— I did not need to package or label, they made me do it myself… then they give me attitude when I ask questions. I had an empty box, they don’t have a trash can for it. Another time, the lady owner rudely tells me how they charge for tape to better seal my return. It’s sealed, she just wanted to charge me to tape it more. I love UPS. But NOT THIS LOCATION.
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October 2023 by Gab
Horrible customer service. Can’t beeline what I dealt with today. I was treated like scum. These are the Poole who wants to make 20+ an hour but can’t greet or speak to a customer in a respectful tone and manner. I’m not sure what is wrong with that man that’s in his 30s with the mustache but he must be miserable. Want until I have him back what he was giving before he fixed his attitude. I’ll drive further next time to get better service. Pathetic behavior
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July 2023 by 8 94126
Jake L worker James J manager working today Saturday July 8 2023 should Not represent UPS or the Owner whose name is on every Business card.Jake is Very Rude, unprofessional . James didn't act like a mgr just watched and giggled .The incident has been reported to the owner and Corporate .
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July 2023 by Jason Kroton
Charges for tape, other ups store doesn’t. Owner must not care about customers to charge $2 for a small amount of tapes other ups stores give out for free. Won’tBe back
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July 2023 by Matt T.
BEWARW employee charged me $2 to tape a box which I've never had done before for an Amazon return I thought it was weird he didn't type anything into the computer or the drawer open to put my money in. As I go to walk out I watch him put the $2 in his pocket. I will no longer ever return anything to Amazon using the UPS store.
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June 2023 by Anna Kusch
Stay away from this location. Weird fees different from other UPS location.The first location I’ve ever seen that does not take your the original boxes the good sent in, motivating it was from USPS. To just tape the box - almost 9$ additionally. Haven’t ever seen that.
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May 2023 by Rachel Rofé
Rachel at UPS Store was massively massively helpful to me - super kind, I was very grateful for her!
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May 2023 by Lisa Schuyler
I was an employee here and let me just tell you they ripping you all off ! They are all about getting your money ! Making us charge 2.12 for tape ! And charging double for a shipment go to the ups hub store it will be 50% cheaper or even the post office o yeah and when you ship a package and you want the store to pack it and you pay out the a$$ for a box well you better stand and watch them put it in that box ! Cause as soon as you walk out the store they are gonna put that box you just paid for back on the shelf and use a old Amazon box to ship your package the owner is only out to steal your money just as she does to her employees....holding their pay when they quit ! Be very careful using this store!
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April 2023 by Sonia Khalid
Great location. The staff is very friendly and helpful and went the extra mile to help me ship and pack my items. I would highly recommend this location
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April 2023 by Lisa Monaco
I was an employee here and let me just tell you they ripping you all off ! They are all about getting your money ! Making us charge 2.12 for tape ! And charging double for a shipment go to the ups hub store it will be 50% cheaper or even the post office o yeah and when you ship a package and you want the store to pack it and you pay out the a$$ for a box well you better stand and watch them put it in that box ! Cause as soon as you walk out the store they are gonna put that box you just paid for back on the shelf and use a old Amazon box to ship your package the owner is only out to steal your money just as she does to her employees....holding their pay when they quit ! Be very careful using this store!