Rutter's is a convenient store known for its accessible coffee and friendly cashiers. Many customers appreciate the low price of filling up their coffee cups. However, service can be inconsistent. While some food items are good, there are complaints about slow service and food being lukewarm. The cleanliness of the store, particularly the tables, has been noted as lacking. Additionally, while the store usually has a good selection and functional ATMs, some customers report feeling that the staff can be rude and unwelcoming, often appearing inconvenienced by customer interactions. Overall, Rutter's offers convenience but has room for improvement in service and cleanliness.