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July 2025 by J
DO NOT SHOP HERE FOR PHONES — UNPROFESSIONAL AND DISHONEST
I placed an order online for a brand‑new iPhone and chose in‑store pickup. Despite ordering a brand‑new unit, they gave me a refurbished phone instead.
When I brought it back next day for a refund, they asked how I knew it was refurbished and threatened to charge me a restocking fee for them trying to rob me, as a refurbished unit is hundreds of dollars cheaper than the product I paid for in full.
They claimed that because the box was still sealed, it must have been new. I then showed them the screenshot below proving it was “Certified Pre‑Owned” when I tried to activate the phone. Without that proof, they were passing this product off as brand new and going to charge me a restocking fee. It felt like a deliberate loophole: they are packaging the used iPhones as new and essentially ripping off unknowing customers—by passing off pre‑owned devices as new ones. This is a new activation screen the store employees were shocked to see…
It smells like a scam. The store should be investigated for fraud.
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July 2025 by Robert Morrison
Excellent service
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June 2025 by Matthew Hall
Smoothest return process ever.
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June 2025 by laquan williams
Garbage manager. Garbage customer service. Avoid like the plague.
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June 2025 by Tracey Tainter
After a very unpleasant experience with Best Buy’s customer service, over the phone, we just had THE BEST experience at Best Buy Springfield today thanks to Adam! He was friendly, professional, and righted the situation. Thank you, Adam!!!
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August 2024 by Naresh Kumar
All in one ..for electronic
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August 2024 by S Y
pick up service is quick and easy
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August 2024 by Charles E McDonald Jr
Automotive electronic guys seem to be very knowledgeable. I have an appointment August 2nd and after that I will be able to report from actual experience with them on several cars.
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July 2024 by Dara Petralia
Great service and products!
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July 2024 by Ryan McGonigal
This Best Buy usually has what I need when I need it (needed a new TV in a pinch and got one for a great post-holiday sale, replacement hard drives when one stops working, solid phone case for a brand new phone, etc.). The people working there are always nice and helpful (never had any issues). The only issue I have with Best Buy is that it seems they really, really want people to order ahead for pickup instead of in-store shopping and browsing. A lot of the items I shop at Best Buy for are locked in glass cases, and the only way to get these items is to scan the QR code and wait 15+ minutes for somebody to pick the items, so you can wait in line to have them ring out. I get why they have to lock items up, but it makes it hard to find what you need if you don't already know ahead of time. I figured this out by going in to browse and having to do the QR shopping method.
If you know what you need, save yourself some time and place a pickup order. The pickup order process is easy and usually very fast, so most times I go to Best Buy, I order ahead for pickup. I just park, walk in, and my stuff is ready to go. They even help you load your order in if it's anything large/bulky.
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July 2024 by Piero Angelucci
Best buy hates to see you walk in with a broken product that initially was bought from the best buy store. They expect you to buy new and that's it. Couldn't help me fix my laptop. Also HP SUCKS. I spent 1k on a laptop and the hinge broke off from the main screen and cracked the display. They said it's going to take a month to get it fixed and maybe I will get it back in proper working condition.
Also some how the laptop was not showing in the data base that I bought from them.
Like the old saying says, FOGETABOUIT.
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July 2024 by Gidds Kamau
Slow on the Back.door
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July 2024 by Dean Monroe
Liked staff and store very much. Please go.
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July 2024 by Sandra Lark
The service was on point this day, the young computer tech was very informative. I believe is code name was DM
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July 2024 by Laura M
Couldn't be more happy. On a Sunday I had an emergency. My mother's tv finally bit the dust. After 18 years. Ran in on Sunday with the tv and in less then 10 minutes I walked out with a new Samsung 32 TV. Thanks to the awesome customer service, my mom was up and running with her new tv, within the hour! THANK YOU SO MUCH
