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June 2025 by Christopher Cummons
I've been with them for 3 years now and have handled my questions very well.
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March 2025 by Briana Burdette
Sam Sainto was incredibly helpful and compassionate with me. I had someone steal my card information and he ran me through all the ways to keep my information safe, he told me all the next steps and what to expect, and he gave me his business card and told me I could follow up with him at any time if I had any issues getting my money back. He’s the nicest and most thorough employee I’ve met here and I felt very heard and taken care of he even walked me to the atm to check my new card before I left cause he could tell I looked anxious and didn’t know what I was doing lol
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January 2025 by Xavi Carrasquillo
Just a horrible experience. I'm almost done payments and I'm paying fees for payments return. Like get it together. I'm not using again.
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December 2024 by Mary D Elvin
Citadel is a good Credit Union.
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December 2024 by Claire Guille
Harabel customer service a representative just hung up on me
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October 2024 by Jaeden Lewis
I am very disappointed with the way this company treats their customers. I have had maybe 1 good experience with them . They are always rude and they don't seem to be on the same page. I get told 3 different answers everytime .
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June 2024 by Nicholas Artmont
Davida did a very good job helping me get approved for my credit card. Made the process fast and easy! Great bank overall!
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April 2024 by Roxann Covington
Received excellent service at this location. Also, the online app is super user friendly.
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February 2024 by Kristine Kauffman
Stay away from this bank if you do anything on line. My account was hacked and all accounts cleared out. Was told it was my fault. Even had to file an ncua complaint to get fee’s charged back. Now I go to close the account and they can’t find a checking account that I have had with them since 1991.
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November 2023 by BBNP
EVERY SINGLE TIME I contact Citadel, they’re rude to me. It’s never fails. There hasn’t been one time where I didn’t feel welcomed. I called to make a payment on my auto loan and the guy told me that I was a month behind and that I needed to find a new job if I wanted a car. I was also told that since I was behind on my loan that they didn’t trust me and that they won’t accept my debit card payments and that I would need to drive an hour to my nearest Citadel branch and bring them cash and change and that if I wasn’t going to do that then I need to bring them the key to their car.
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November 2023 by Juan Rodriguez
This bank offers predatory loans targeting Hispanic & veterans communities.
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July 2023 by Harry
The Springfield branch is full of rude employees especially April. I’ve been a Citadel member for almost a decade and never had an issue at another branch. The employees talk back to you instead of giving good customer service. I’ve never had an issue at Warminster, Parkesburg, Coatesville, or the Downingtown branches. Springfield branch is so bad that I am switching to BOA because I’m tired of being disrespected. The manager Tom makes empty promises to help but doesn’t follow through. Beware of this branch, I’ve been here 3 times now and every single time the employees are rude.
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April 2023 by JHS
Citadel wasted a lot of my time. Apparently the people at the branch don't know the ins and outs of death benefits and on the phone a person told me I could go to the branch and take care of an account. But when I got there, the person at the branch didn't know what needed to be done and rather than figure it out, I was turned away. I again called the main office - and after being on hold for 20 minutes, I learned that I should not have been turned away. Not a great experience. And I would have opened my new account there.
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April 2023 by Rafael H
Don't fall for the promotion. If you get monthly checks it will usually take 2 cycles Wich takes you pass the 60 day requirement and you will NOT get lose the B.S. promo take your money elsewhere! Dishonest people greet you with a smile only till you become a $$Customer$$
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January 2023 by Susan K
There's never a wait inside or drive thru. Nice customer service from the tellers and drive thru staff. I've sat with CSR's too and they're all helpful. I've been at Citadel for decades. I wouldn't go anywhere else.
